AddressThe Organization
Our company is a leading provider of healthcare equipment for various sectors. With a history of over three decades, we've been dedicated to enhancing the quality of life for our customers across Australia. Our extensive range of products includes mobility aids, hygiene solutions, patient care items, and more, serving aged care facilities and hospitals nationwide.
The Position
Join our team as a Healthcare Solutions Associate, where you'll play a vital role in assisting customers with their medical equipment needs. Your focus on customer service and your ability to communicate effectively will ensure a positive experience for all who visit our showroom. In this dynamic role, you'll engage directly with customers while also managing tasks like order processing, inquiry responses, and collaborating with the team to provide a seamless customer journey.
Key Responsibilities:
1. Answering incoming phone calls promptly and professionally.
2. Responding to emails in a timely manner.
3. Providing exceptional service to showroom customers.
4. Ensuring prompt attention to customer needs in the showroom.
5. Processing sales orders accurately.
6. Conducting product demonstrations for customers.
7. Handling quote inquiries via various channels.
8. Contributing to financial processes through accurate invoicing.
9. Maintaining accurate records in our systems.
What We're Looking For:
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy.
- Empathy and understanding of customer needs.
- Ability to work well in a team environment.
- Proficiency in email systems, databases, and Microsoft Office.
What You'll Get:
- The opportunity to make a difference in the healthcare sector.
- Exposure to a growing industry.
- Recognition and value for your contributions.
- Professional development opportunities.
- A chance to be part of a team committed to excellence.
If you're ready to utilize your customer service skills in the healthcare industry, apply now to join our team and make a positive impact on the lives of our valued customers.
