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Form of workYour new company
Hays have partnered with a busy state government department to appoint an experienced Service Desk Analyst to an initial contract through to July. With a strong chance of extension, and working within a high-performing team, if you're an accomplished service desk professional (and looking to get into government), then you won't want to miss out on this one!
Your new role
As the Service Desk Analyst, you will be responsible for providing an outstanding level of customer service as the first point of contact for ICT incidents and requests. Your day-to-day will be fast-paced and varied, but some of your core duties will involve:
- Consulting and liaising with staff regarding IT operations, providing expert advice
- Working cooperatively and collaboratively with your team to enhance ICT services and contribute to effective teamwork
- Engaging in analytical activities for Windows network maintenance and participating in the Service Centre roster as required
- Participating in a culture where high quality service is paramount, and quality documentation is updated and maintained
What you'll need to succeed
You will be an experienced Service Desk Analyst, with demonstrated experience in a similar role previously. You'll bring with you a strong organisational and time management skill-set gained from your experience in high-volume service desk environments, as well as a solid understanding of Windows operating environments and the Microsoft suite. You'll also possess a very strong working knowledge of ITIL and ITSM, and be a proactive and self-directed learner.
What you'll get in return
You'll be offered an initial contract through to 05/07/24, with a strong chance of extension beyond that. You will work with a high-performing and established team that will support your professional development, as well as be remunerated at an hourly rate up to $37.53/hour + superannuation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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