Address
Form of work- Exciting Queensland Government Opportunity
- Initial 3 months contract
- Paying up to $41 per hour
Our client is a Queensland Government department responsible for developing and implementing innovative strategies for the provision, management and utilisation of suitable, cost-effective office accommodation that supports agencies' service-delivery needs.
In this role, you will be a part of the Service Desk team within the Service Centre team providing first line technical response to client queries and incidents relating to the department's ICT environment. The ICT services within the department are hosted and deployed in predominately Microsoft environments.
Responsibilities:
- Provide quality first point of contact for clients for ICT incidents and requests, applying client service standards to resolve or escalate clients service problems. Strong client service-delivery focus with good time management skills and sound written and oral communication skills.
- Actively participate in a responsive and effective problem resolution service that will minimise disruptions to and meet agreed performance targets for networked Information Systems and Associated Applications.
- Consult, negotiate, liaise and provide expert advice to staff at all levels regarding the operations of the Information Systems infrastructure and facilities.
- Work cooperatively within SDM to continually improve the value of ICT services to the Department through the provision of appropriate, efficient and effective support, solutions and infrastructure.
- Participate in an environment and culture in which high quality customer service is delivered through fostering adherence to the quality system documentation, continually seeking improvement in the way in which work is undertaken.
- Contribute to the effective teamwork with the Technology and Digital Solutions Group by developing an understanding of the roles and duties of other team members and work collaboratively to assist the team in delivering services to the Department.
- Analytical and problem-solving activities for the maintenance and support of a large and complex Windows network environment.
- Actively participate in the Service Centre Roster which includes a 24hr/7 on call roster with appropriate allowances and overtime paid
Required Skills needed:
- Demonstratable analytical experience identifying, investigating and solving problems that arise when maintaining and supporting a large and complex ICT environment
- Demonstrated ability to act proactively through self-direction and show a willingness to try new ways of working
- Must have strong knowledge of the following technologies:
- ITSM - Service Now
- Windows Operating Systems
- Microsoft 365 including Teams
- Desktop and Mobile Hardware
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Monica Rodricks at Clicks IT Recruitment on +61 429 129 149.
At Clicks we embrace diversity, inclusion and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au
