Home Care Scheduling Officer

At Saint Hilarion Home Care, we believe in taking practical steps to improve the wellbeing of our clients. Importantly, our services promote dignity, choice and respect with our values of Compassion, Accountability, Respect and Trust.

This exciting opportunity of a Full Time Home Care Scheduling Officer is immediately available working Monday to Friday.

This role is vital in supporting our Home Care business and is responsible for rostering a team of support workers to deliver care and support in consumer’s homes. Working in partnership with consumers, coordinators, Home Care workers and other stakeholders, the Home Care Scheduling Officer plays a key role in ensuring that services are delivered consistently and in compliance with the Aged Care Quality Standards, on-time, and in line with each client’s individual needs, goals, preferences and applicable budgets.

You will bring to this role a high level of customer service skills, problem solving, attention to detail, administrative skills and an ability to build and maintain meaningful and positive relationships.

Key Responsibilities include:

• Serve as the primary point of contact for all rostering enquiries and duties
• Coordinate all consumer rostering requests ensuring they are accurately completed in a timely manner
• Update and maintain roster to ensure accuracy of roster changes
• Ensure that timesheet & other related data for payroll processing is on-time and accurate ensuring alignment with appropriate award conditions
• Accurate and timely billing of customers and completion of the end of month Medicare invoicing and subsidy claim
• Demonstrate empathy, friendly, caring and genuine support for the consumer in Age Care
• Prioritise consumer needs, preferences and goals in service delivery
• Demonstrate a high level of customer service to consumers, general public and staff in a prompt, professional and effective manner

Essential Criteria:

• Demonstrated experience in workforce scheduling within the disability or aged care sectors
• Finance / accounts knowledge with invoicing, payments, timesheets and payroll impact
• Demonstrated ability to effectively manage competing priorities to deliver outcomes to a high standard within agreed timeframes
• Strong customer service focus with excellent interpersonal skills
• Problem solving skills
• An excellent telephone manner
• High level of accuracy and attention to detail
• A genuine desire to encourage social and community inclusion
• A high level of computer literacy with extensive experience in Microsoft Office 
• Current (within last 12 months) police clearance or be willing to obtain one
• On Call required on a rotation basis

Desirable Criteria:

• Certificate IV in Business Administration or higher
• Experience within a similar role 
• Fluent in Italian or another language
• Proficiency in the use of (CIM) computer systems and databases, rostering/scheduling program
• Experienced in the interpretation and application of the SCHADS award

Saint Hilarion is a not for profit aged care provider where you can take advantage of our salary packaging, where you can package almost $15,900 per annum tax free.  

Please apply with your Resume & Cover letter.

For more information or to discuss these roles further, please contact *******@sainthilarion.asn.au.