AddressAt Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.
Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.
We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.
About the role and where you will be working:
The Home Care Service Coordinator provides excellence in applying a wellness and reablement approach and coordinate services for clients to achieve their goals and improve their health and wellbeing outcomes. To work collaboratively with clients, internal and external stakeholders to assess, plan and facilitate the delivery of care to clients considering their assessed care needs strengths and goals.
This position is located at our Bran Nue Dae centre, co-located with Germanus Kent House in Broome (2,044.5 km north of Perth)
We’ll also be asking you to:
- Provide leadership and support to the Home Care staff.
- Work in conjunction with Home Care Management to plan and implement responses to client care needs, Support Staff and scheduling guidelines.
- Monitor relationships and outcomes of relationships with wellness partners, clinical leads, allied health team and scheduling team to ensure the delivery of high quality flexible and accountable Home Care Services.
- Work alongside Service Delivery Team Leader to ensure efficiencies in service delivery and scheduling of frontline service delivery staff to align to EBA/Award conditions.
- Effectively investigate and resolve clients concerns and complaints in a proactive manner in relation to frontline service delivery staff in a collaborative model with all levels of Home Care management.
- Provide data and reports as required for programs, and to assist with workforce development
- Ensure policies, procedures and work systems are maintained and all quality and accreditation guidelines are met.
- Regularly attend the meetings as required both external and internal including case management
To be considered for this role, you’ll need:
- Experience leading a small team
- Experience working with Aged Care or similar industry, particularly managing client outcome-based program funding e.g. CHSP, HCP etc.
- Experience working within Indigenous communities/sector
- Ability to work with internal/external stakeholders to achieve program and client goals
Working with us:
At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:
- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Paid Parental Leave
- Annual leave starting at 4 weeks
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment
How to apply:
To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.
Kindly note, if your application progresses to an interview, we’ll be asking for:
- National Police Clearance - current within 6 months (or evidence of application)
- Immunisation record (Flu & COVID19)
- A completed pre-employment health questionnaire
Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.
For more information on the services, we provide visit: scrosswa.org.au
About us:
Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.
Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and Home Care portfolio.
Our promise to our clients, residents and each other is to enable extraordinary because we;
Listen, Act, Do not give up, Work as one.
Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.
