We are currently seeking a full-time Homelessness Case Manager to join our team in Emerald. They will provide case management support to people who are homeless, at imminent risk of homelessness or housed but at risk of homelessness. Case management is provided to people in their home, in temporary living situations, in supported housing, in a community setting or in a public space.What will a typical day look like?
- Work closely with participants to develop, action and review case management plans to meet their individual needs.
- Provide practical and personal support, crisis budgeting, information, advice, and community referrals.
- Provide initial and ongoing assessment of participant needs, including risk assessments and safety planning as needed.
- Provide support that is proactive, persistent, reliable, practical, and comprehensive in a manner that is respectful of the dignity and privacy of individuals.
- Provide services in a way that maximises the participant’s capacity for independent living.
- Advocate and assist participants to access housing and specialist services for example, drug or alcohol, mental health, legal, domestic, and family violence.
- Support social contact with family and friends, and forming new social networks as needed.
- Support access to education, volunteering, employment, and leisure activities.
- Cooperate and coordinate with other services and where appropriate collaborate and integrate service delivery.
- Maximise the use of available mainstream and community resources, including social, to ensure the sustainability of participant outcomes.
- Participate in case management opportunities to ensure holistic support is available to families and individuals.
- Assist participants to address immediate basic needs in times of crisis.
- Full COVID-19 Vaccination
- Qualifications commencing from a Certificate IV in Social Services, Community Services or at least 3 years’ experience in a similar case management role and enrolment into a relevant minimum qualification of Certificate IV in Social Services, Community Services on contract.
- Ability to obtain a Blue Card (working with children check positive notice or exemption)
- Ability to obtain a Yellow Card (disability services positive notice or exemption notice)
- A passion and genuine desire to make a difference in the lives of Central Queenslanders.
- Proven ability to build and maintain relationships with a variety of stakeholders.
- The ability to identify and embed solutions.
- Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
- Effective time management and organisational skills.
- A strong communicator, able to quickly build rapport and influence across a diverse range of people.
- We offer attractive salary sacrifice to all part-time and full-time employees.
- We offer the opportunity to work within an organisation committed to social change.
- Full time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
- We have a supportive and pragmatic management team.
- Professional development and study are encouraged and supported.
- We offer a professional work environment filled with passionate, diverse and driven people.
- We provide access to health and wellness programs for all staff.