Company

SelinaSee more

addressAddressMelbourne, VIC
CategoryHospitality

Job description

Description

WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?

Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!

What is Selina?

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.   

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

At Selina, every challenge is a wave desiring to be ridden and since we're all equal before a wave our team is always ready to take them and succeed. But always remember… The best surfer out there is the one having the most fun.

Summary 

We offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas in the hospitality industry.

As an Operations Rockstar you will:

  • To ensure the best experience for all customers from the Front Desk, Cowork, and Playground.

  • Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.

  • Work closely with the tours & travels team.

  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

  • To assist in keeping the hotel reception area clean and tidy at all times.

  • To assist the process all guest check-ins and early check outs 

  • Provide sales support to the location 

  • Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction

  • Be the main contact to Selina Reservations center. 

  • Manage communication with guests and deal with complaints. 

  • Work closely with the back-office team, including inventories and reports. 

  • Learn how to order office supplies and materials by min and max list. 

  • Ensure standard customer service. 

  • Day-to-day support to the housekeeping department 

  • Create a community experience in collaboration with the community team. 

  • Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.

Besides the Selina ultimate learning experience... You also receive:

  • Free Accommodation
  • F&B (2 meals/day) at Location
  • Full free access to the Selina CoWork spaces, culture, and wellness activities where you will connect with our unique environment and community.
  • Your birthday is time off!
  • Voluntary Activities - Selina Gives Back
  • Training Sessions 24/7
  • No Dress Code & Pet-Friendly 
  • Discounts on Selina services and products
  • 3 Free nights Accommodation (Dorms) in any Selina

It only takes to be:

  • Currently enrolled in the university
  • Able to provide a university agreement confirming the internship period
  • Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.

This will be unlike any other internship! You’ll have fun, gain incredible experience, and learn constantly. Are you in?

Refer code: 1527823. Selina - The previous day - 2024-02-22 10:34

Selina

Melbourne, VIC
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