Hotel Duty Manager

We are seeking applications from a highly motivated and enthusiastic individual to take on a Full-Time role of Duty Manager within our Front Office team. 

As the Duty Manager you will be responsible for overseeing the day-to-day operations of the hotel, as well as supporting the Front Office Manager in delivering an exceptional guest experience. A professional attitude and absolute passion for customer service is vital for success in this role, as well as time management and sound problem-solving skills.

The successful applicant must be:

• Energetic and a customer-focused individual with a bubbly personality
• Provides exceptional customer service and exceeds guest expectations
• Handles guest inquiries and concerns with empathy and professionalism
• Demonstrates enthusiasm and positivity in all interactions
• Upholds high standards of excellence and consistently strives for improvement
• Creates a welcoming and friendly atmosphere for guests and staff

Your day-to-day tasks will include, but are not limited to:

• Process and assist with check-in/check-out of guests.
• Actively resolve guest issues and challenges presented on shift.
• Provide guidance, support training and leadership of front office team.
• Hold responsibility for cash and hotel assets whilst on shift.
• Assist in delivery of front office performance reviews and staff development.
• Assist in all hotel departments during peak times whilst ensuring a high level of service is maintained.
• Hold responsibility for the health and safety of all patrons, guests and staff members.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.  

• 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.  
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
• Awesome winter and summer savings and discounts at Thredbo.  
• Rapid career growth opportunities through our EVT network.   
• Local community involvement, volunteering and charitable giving.   
• Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting. 
• Paid Parental Leave. 
• Australia and NZ’s largest and most diverse experiences company.