Hotel Manager

Kpat Hotels and Pubs are the Toowoomba based company behind the operations of the first of minor hotels franchised properties. The Oaks Toowoomba 102-room hotel was developed by Kpat and opened in 2020 featuring a combination of Hotel and executive suits, dual key two bedroom and 3 bedroom suites all brand new and beautifully appointed. Oaks Toowoomba stands out as the regions newest and most sort after accommodation and conferencing facility with onsite café, restaurant and retail offerings. More broadly Kpat has a footprint in Northern Queensland and future development project in Mooloolaba, Sunshine Coast and the group is expanding quickly. Now is the perfect time for a high calibre individual ready to take the next step in their career to join Kpat Hotels and Pubs.
Job Overview
A unique and exciting opportunity now exists for an experienced Hotel Manager with a strong sales background to manage the first Franchisee Oaks property. In this role you will manage all aspects of the Oaks Toowoomba Hotel accommodation. This is a hands-on role which requires strong management, administration, relationship building, selling, organisation and people development skills. It is a full time, ongoing role based in Toowoomba CBD and the successful applicant will:
1. Have at least 2 years previous experience in a similar role
2. Sound knowledge of computer systems – Experience with CMS Guestcentrics Property Management System highly regarded but not essential
3. Poses Operational knowledge and experience in all hotel departments with a strong focus on rooms divisions, revenue and yield management.
4. Drive high levels of guest satisfaction through the consistent execution of service standards and initiatives, visible operational leadership and high interaction with guests
5. Poses strong analytical skills with the ability to plan, schedule and oversee operation improvements, review processes and procedures and evaluate the business performance.
6. Constantly engage with staff to seek feedback and create a highly engaged workforce
7. Demonstrate Immaculate personal presentation and grooming standards
8. Demonstrate Excellent written and verbal communication skills
To succeed in this role, you must run the hotel as if it is your own by adopting a hands-on management style and being detail-oriented. Take a persistent approach in seeking revenue opportunities and maximizing yield for the hotel, both in Rooms and with consideration for the separately managed but equally important Food & Beverage businesses that operates within the property.
Effectively connecting with business clients and partners, guests, management team and staff members at all levels is an innate ability you possess. You constantly strive to create memorable experiences for your guests, support a positive work environment, challenge the status quo and inspire your staff to do the same.