Company DescriptionAccor is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. Pullman & Mercure Brisbane King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers as well as a place to be with our external facing Venues. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms.The hotel also features some amazing and extremely popular externally facing venues including Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar as well as internal facing KG Bar, Expresso Bar and our Executive Lounge.Reporting to the Portfolio General Manager for Capitaland Hotels, the role will oversee the overall operation of the hotel as well as champion guest and employee experience.You will have full autonym, with the support of Heads of Department, for driving engagement with guests, visitors, colleagues and the community.
Job Description- Be able to manage and inspire both people and all aspects of the hotel operations including Food and Beverage Venues, Conferencing and Room Operations as well as Housekeeping and Engineering.
- Ability to proactively manage and lead the property in the absence of the Portfolio General Manager
- A passion for supporting team members in building a career within the hotel and wider Accor group
- Ability to build and maintain strong relationships with all key stakeholders inside the property and out
- Proven ability to combine your great operational skills and team empowerment through your daily interactions
- Be able to handle fast passed multiple layered environment with a cool calm exterior.
- Proactively manage and influence key stakeholders to achieve mandated outcomes and phenomenal experiences
- Drive exemplary and “real” experiences whilst creating loyalty and recognition for the Pullman and Mercure Brands
- Be able to deliver on not only our brand standards, but also on our class leading external facing venue experiences for our visitors to the property
- Proactively maximise profitability in all areas with and entrepreneurial mind set to exceed property budgets with a balance on creating memorabile daily experiences
- Ability to understand & influence the key metrics that impact Food and Beverage and Rooms whilst continuing to the grow our business. Using this knowledge to drive sustainable revenue opportunities, and to motivate your team to do the same
Qualifications- Previous experience as Operations Manager or Hotel Manager
- Be able to be an inspirational personable and operationally driven leader that truly wants to be a GM
Additional InformationOur commitment to Diversity & Inclusion:
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
Benefits Your Way:
- Access to the best coffee intown with our Goldfinch Street Café
- Parking
- Duty Meals
- Dry-cleaning
- Phone
- Being apart of and Leading a strong driven and committed team
Accor Hotels has a strong focus on ensuring all of its people feel welcome and feel valued.This means industry leading training opportunities, career planning and benefits such as hotel discounts at over 3500 hotels worldwide, global partnership discounts (including Medibank, Europcar, Samsung and many others), access to ongoing personal development and career progression opportunities, performance incentive bonus and so much more.Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.
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