AddressHotel Receptionist
Cairns Queenslander Hotel and Apartments are an established 4-star accommodation hotel located in Cairns North, currently looking for an experienced front office superstar to join the team.
While offering a stable roster, the successful applicant must be flexible to work morning and afternoon shifts, including weekends and public holidays. Full time, part time or casual role available, with opportunity for career development.
Key Responsibilities:
- Welcoming and assisting guests in a friendly and professional manner
- Handling incoming calls, emails, and enquiries promptly and effectively
- Processing reservations including groups, check-ins, and check-outs
- Completing general reception duties with a high level of accuracy and attention to detail
- Liaising with management, housekeeping and maintenance department
- Maintaining reception cleanliness and stock
About You:
- Strong, authentic customer service with the ability to solve a range of problems in a calm and timely manner
- Able to handle busy environment, prioritise and complete tasks on hand promptly
- Flexible with hours/days
- Strong computer literacy and excellent attention to detail.
- Excellent communication skills - both verbal and written
- Experience with RoomMaster or similar reservation system is highly regarded
- Team player who can also work autonomously
- Can-do attitude
Please note: Due to a long-term outlook for this role, we are only seeking applications from a permanent resident of Cairns - no working holiday visas will be accepted.
We look forward to hearing from you!
