Hotel Receptionist

Hotel Receptionist
Permanent Role   $60-65K PA  Cairns QLD
POSITION We have a full-time position of Hotel Receptionist in Cairns QLD, 4870.
SKILLS
You must have at least a relevant AQF Certificate III and 12 months of relevant experience.
RESPONSIBILITIES
Be the first point of contact for visitors, clients, and other relevant persons. This involves always providing a welcoming and friendly demeanour including when assisting with the check-in/out process, dealing with customers inquiries and actioning items as necessary to ensure guest satisfaction.
POSITION DUTIES ·
· Ensure high-quality customer service is provided to guests at all times.
· Manage the day-to-day operation of the hostel.
· Elevate issues as required.
· Manage reservations & check-ins, payments and check outs.
· Handle customer queries and questions.
· Build and maintain positive relationships with guests, staff, and vendors
· Maintain cleanliness and safety standards.
· Maintain accurate online hostel reservation information.
· Ensure all emails are responded to in a timely manner.
· Ensure high levels of customer service are maintained.
· Respond to and close out guest concerns and complaints.
· Deal with any issues that arise.
· Respond to guest and staff feedback regarding broken or malfunctioning items and liaise with state site manager to arrange and implement a preventative maintenance schedule.
· Ensure all guests abide by hostel rules.
· Ensure the cleaning team maintains quality standards for cleanliness.
· Undertake daily spot checks of rooms.
· Assist with the management of all external contractors including cleaners, pest control companies, fire monitoring, council and waste contractors.
· Assist with the management of the performance of external contractors and ensure all issues are rectified in a timely manner.
· Assist in implementing yield management principles in response to occupation levels, seasonal fluctuations etc to help maximise hostel revenue.
· Ensure that the hostel identifies and meets the changing needs of guests. ·
Assist with maintaining and regularly updating the hostel's social media pages.
SALARY
The salary will range from $60,000 - $65,000 depending on the candidate’s skill, experience and education.
TO APPLY
Applications in Word format should be submitted via our website: https://precruitment.com.au/job-seekers/