House Manager

About Us

Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

About You

• Are you a compassionate and dedicated individual with a passion for supporting individuals with disabilities to live fulfilling and independent lives? 
• Are you equipped with robust leadership abilities and a proven track record in overseeing client care? 
• Are you a seasoned House Manager with extensive knowledge and expertise in the disability support sector?

Role Overview

As we continue to expand our reach and impact, we are currently seeking a dynamic and experienced House Manager to join our team. As the House Manager, you will be responsible for overseeing the day-to-day operations of our Supported Independent Living (SIL) houses, providing leadership and support to staff, and ensuring the well-being and safety of our clients.

Skills and Experience 

• Provide leadership and supervision to support staff, including hiring, training, scheduling, and performance management.
• Develop and implement individualised support plans for clients, focusing on promoting independence, community inclusion, and quality of life.
• Coordinate and oversee the delivery of support services, including personal care, meal preparation, medication management, and household tasks.
• Ensure compliance with all relevant legislation, regulations, and standards, including the National Disability Insurance Scheme (NDIS) Practice Standards.
• Foster a positive and inclusive environment within the house, promoting the rights, dignity, and autonomy of our clients.
• Act as a liaison between clients, their families, support coordinators, and external service providers, ensuring effective communication and collaboration.
• Manage the household budget and resources effectively, including monitoring expenses and purchasing supplies as needed.
• Implement and monitor health and safety procedures, including emergency response protocols and infection control measures.
• Maintain accurate documentation and records related to client care, employee performance, and household operations.
• Participate in ongoing professional development and training to enhance knowledge and skills in disability support practices.

Essential Criteria

• Certificate IV in Disability or Management
• Previous experience in a similar role within the disability sector, preferably in Supported Independent Living (SIL) settings.
• Experience in Children’s Services
• Strong leadership and interpersonal skills, with the ability to motivate and empower staff.
• Excellent communication and problem-solving abilities, with a client-centred approach to service delivery.
• Knowledge of relevant legislation, regulations, and standards applicable to disability services, including the NDIS Quality and Safeguards Commission.
• Understanding of procedures for reporting restrictive practices.

Compliance Requirements

• NDIS Worker Clearance
• Working with Children Check
• First Aid Certification
• CPR Training
• Covid19 Certification
• Completion of NDIS Online Modules
• Valid NSW Drivers Licence

To apply, please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Applications close at midnight on 22 March 2024 AEST.

(Please note that we will be shortlisting and conducting interviews on an ongoing basis, and the advertisement may close before the end date if we secure a suitable candidate.)

Only applicants with the right to work in Australia will be considered. 

No agencies, please.