Housekeeping Supervisor

About Ozone CPS

With over 10 years of commercial cleaning experience, Ozone CPS services hundreds of clients Australia-wide. We are experienced in all areas of commercial cleaning, office cleaning, display home cleaning, healthcare cleaning, strata cleaning, gymnasium cleaning, play centre cleaning and hospitality/housekeeping cleaning. We pride ourselves on providing the best prices Australia-wide, the highest cleaning standards and transparent communication. With a strong focus on the accommodation industry, Ozone CPS has a high appreciation of the importance of quality and the guest experience. We provide an outstanding, outsourced housekeeping service which seamlessly integrates with a hotel’s brand, standards and image.

Position Overview

Ozone CPS is seeking an experienced Housekeeping Team Leader who will be responsible for managing and leading the housekeeping team at one of our hotels. You must have leadership experience, excellent customer service skills and a passion for working with people.

The Role

• The Housekeeping Team Leader is responsible for overseeing and training housekeeping staff.
• Responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction.
• Carry out opening and closing procedures including hosting morning meeting, staff warm up and assigning rooms and tasks.
• Supervising on-shift housekeeping staff.
• Inspecting and releasing rooms to the highest of standards
• To undertake general housekeeping duties (Public Areas, Houseperson and Cleaning rooms) alongside the housekeeping teams.
• To monitor, maintain stock levels for the team, ordering when required.
• To ensure Health & Safety and hygiene requirements within the area of responsibility are met.
• To handle guests feedback and comment within area of responsibility, either dealing with them directly or escalating as appropriate.
• Inspire the team to achieve high standards of work and guest care.

Key Requirements

• Valid working rights in Australia
• Previous 4-5 star hotel experience required
• Previous Team Leader or Supervisor experience desired
• Key Position Responsibilities:
• Ensure your team is cleaning and maintaining guest rooms and hotel public areas to the highest cleanliness standards.
• Establish and implement operational procedures and standards.
• Train and mentor the Housekeeping team.
• Inspect all assigned areas to ensure standards are met and maintained.
• Provides support to the work activities of cleaning personnel to ensure a clean environment.
• Investigates complaints regarding housekeeping service and equipment, and coordinates with supervisor to take corrective action.
• Attends training classes to develop housekeeping techniques and procedures and enhance leadership skills.
• Assists with issuing supplies and equipment to workers.
• Plans work schedule for daily work orders and major tasks.
• Directly responsible to ensure the clients requests are assigned to personnel and completed in a timely manner daily.

Job Details

• Job Type: Full-time
• Benefits: Employee mentoring program
• Schedule: Day shift
• Work Authorisation: Australia (Required)
• Work Location: In person

Our Recruitment Process

Ozone CPS is an equal opportunity employer. We encourage candidates from all backgrounds to apply. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. We appreciate all applications for this position but may only be able to contact the successful candidates for interviewing.

This is a great opportunity to work for a distinguished brand and to take your career to the next level. If you are a dedicated professional with a passion for maintaining high standards of cleanliness and guest satisfaction, we invite you to apply for the advertised position at Ozone CPS. Please submit your resume and a cover letter outlining your relevant experience to **@ozonecps.com.au