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Job Description
Housekeeping Supervisor
Creating an engaging work environment for Colleagues of Novotel Barossa Valley Resort is as important as turning moments into memories for our guests. The standards and values you model as Housekeeping Supervisor will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Novotel.
This role is PART TIME and requires early start and weekend work.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Reporting to the Operations Manager, responsibilities and essential job functions include but are not limited to the following:
- Complete daily allocation of rooms and tasks for teams to clean and ensure end of day paperwork is in order
- Complete daily inspection of guest rooms, Public Areas and designated team areas to ensure cleanliness standards are maintained
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
- Be competent in the running of the hire and clean laundry operation and ensure he cost effective use of linen
- Ensure the correct handling of guest laundry and lost property.
- Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
- Respond to special requests with a sense of urgency.
- Ensure VIP rooms have correct amenities as requested by Front Office.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by the Operations Manager.
- Ensure turnover of rooms quickly, in satisfactory timelines and efficiently.
- Ensure that Room Attendants work is accurate and up to the Novotel standards.
- Responsible for maintaining the inventory of guest supplies.
- Preparing of deep cleaning schedules for rooms and corridors and ensuring the implementation of the same by Room Attendants.
- Block rooms for advanced maintenance and cleaning programme
- Report defective machinery immediately to Maintenance
- Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND.
- Manages the work supplies and consumables in line the budgeted amounts and ensure all Room Attendants are well equipped with cleaning materials, amenities.
- Communicates to the Guest in ample time about any delays in service delivery.
- Ensure all Room Attendants are consistently well groomed.
- Regular sit downs with Room Attendants to discuss progress, training plans as well as take disciplinary action when necessary.
Your experience and skills include:
- Fluency in English (verbal and written) essential
- Previous supervisory experience required in hotel environment
- Computer literate in Microsoft Window applications required
- Team focused
- Action Oriented- Driving to achieve ambitious targets in an effective way
- Passionate- About our guests and business partners to ensure their needs are met.
- Championing change- Shows openness to new ideas and adapts readily to changing priorities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
