Housekeeping Supervisor

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

About the Role

The Housekeeping Supervisor isdedicated to exceeding expectations of both internal and external guests toensure the highest level of service is consistently provided. Teamwork is thekey to success in providing a warm and personal experience. Your focus will beto provide service to in a timely and sophisticated fashion. In principle, thefunction will be threefold, overseeing the preparing resort rooms and publicareas throughout the day InterContinental Hayman Island Resort, beingresponsible for the smooth execution of arrivals and departures within the resortand offering continued support to the room attendants with in the greaterhousekeeping team.

Your day-to-day

·  Create and inspire your team to deliver genuine and personalised experiencesand service to our guests

·  Ensure the quality of housekeeping and laundry services is alwayssuperb - we have standards - but it’s down to you to make rooms special andmemorable for guests and staff

·  Schedule routine daily inspections of all guest rooms and publicareas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby,etc. are clean and in good repair to meet guest satisfaction and in line withthe IHG Way of Clean

·  Maintain and order supplies and equipment whilst minimising wasteand maintaining “green” initiatives (example: container recycling, and cleaningagents)

·  Reunite items with owners - and log any lost and found property 

About You

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations. Ideally you will have previous experience in a similar role and be able to provide a high-level of service excellence to InterContinental Hayman Island Resort’s valued guests. Must be able to start by 4 March 2024 and have the ability to live and work on Hayman Island, Queensland along with appropriate working rights.

What we offer

Hourly rate of $28.89 on a permanent full time contract (Hayman Island Enterprise Agreement 2023) with a minimum of 38 hours per week, must hold appropriate Australian working rights

World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.

IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers. Please note, this is a live on Island position

How to Apply

Please visit https://haymanisland.intercontinental.com/careers/ for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers We are proud to be IHG and we know you will be too

Summary of role requirements:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 04 March 2024
• Expected salary: $27 per hour