Housing Customer Services Officers - Multiple Positions

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Job DetailsDepartment: Department of Families, Fairness and Housing Work Type: Fixed term - full time or part time Job Function: Community Services Classification: HCSOQ1 Work Location: Morwell - Inner Gippsland area Reference: VG/DFFH/COPL/679720 Closing Date: 23-Apr-2024 Salary Range: $47,078 - $52,699 Job Duration: Fixed term until: 30-JUN-2025 Attachments: (Word, 132KB)
Job Specification(PDF, 222KB)
Job SpecificationContact: Lara Law
Ph (03) 9668 7324Position DetailsTHE ROLEThe Housing Customer Service Officer (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.HCSO's assist public housing renters, their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.The Housing Call Centre (HCC) is a fast faced environment and is everchanging according to directions provided by the Victorian Government. A HCSO would initially embed their training knowledge by taking inbound calls relating to maintenance and then based on performance will progress to various other tasks as part of their skillset.ACCOUNTABILITIES INCLUDE

• Provide high quality service to clients in relation to routine housing information.
• Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
• Review and accurately process contractor invoice claims for payment.

Please open the position description to read more.COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current , given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.HOW TO APPLYAll VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the (JSE)
https://jse.vic.gov.au/user/login?destination=/new-home-page
portal.Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.Job details Department: Department of Families, Fairness and Housing
Job Reference: VG/DFFH/COPL/679720
Location: Morwell - Inner Gippsland area
Work Type: Fixed term - full time or part time
Job Function: Community Services
Classification: HCSOQ1
Salary Range: $47,078 - $52,699
Job Duration: Fixed term until: 30-JUN-2025
Date posted: 08-Apr-2024
Application Close Date: 23-Apr-2024
Attachments: (Word, 132KB)
Job Specification(PDF, 222KB)
Job SpecificationContact:Lara LawPh (03) 9668 7324