Housing Manager

Housing Manager - Sydney North & West area - Full time permanent role - Oatlands as a base - hybrid work model

• Full time permanent role based in Oatlands - Hybrid work model
• Join a diverse and inclusive work environment.
• Make a meaningful impact in tenancy management. Apply today!
• Salary packaging benefits - package up to $18,500 tax free - take home more money!

About UnitingAt Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold.Role PurposeAre you a tenancy management expert looking for a pivotal role? Uniting NSW.ACT is seeking a dedicated Housing Manager to join our team. Your role will involve managing a diverse portfolio of rental villages and overseeing the smooth operation of allocated villages.Key Responsibilities

• Manage tenant queries, complaints, and appeals for effective resolution.
• Represent Uniting in NCAT cases with support.
• Conduct property inspections.
• Refer tenants to relevant support providers.
• Manage budgets, rental income, and arrears.
• Maintain tenant records accurately.
• Collaborate with the Seniors Directorate for compliance.
• Coordinate unit inspections and maintenance.
• Build relationships with Real Estate Agents.
• Support tenants with complex needs.
• Ensure full occupancy and oversee refurbishments.
• Collaborate with the SAHF (Safe and affordable housing) team.
• Arrange viewings and tenant sign-ups.

Qualifications and Experience

• 2+ years of housing or property sector experience.
• A focus on providing outstanding and consistent customer service.
• Direct housing or property sector experience focusing on residential tenancies (ideally in Retirement Living or Social and Affordable Housing) with extensive experience in dealing with tenants.
• Strong understanding of property asset management
• Commercially minded with a thirst for driving improvement
• Flexibility and adaptability are a must, you will be required to work well under pressure with multiple competing deadlines and changing challenges.
• Excellent communication skills.
• Strong organisation and attention to detail.
• Ability to work well under pressure.
• You'll need a provisional or full Australian driving license and ongoing access to a reliable vehicle as the role will be covering villages across Granville, Ryde, Eastwood, Carlingford, Parramatta, Blacktown, West Pymble, Hornsby, Penrith, Kenthurst, Springwood and Katoomba
• Proven experience supporting Retirement Living services is a plus!

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the linkWhat We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport - Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. Please apply today!For all questions, please don't hesitate to contact Fabio Ioviero via email atUniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people. We also celebrate the diversity of ability, age, ethnicity, faith, sexual orientation, intersex variation, or gender identity and always welcome everyone exactly as they are.Don't miss this opportunity to be part of something great! Apply now and become a vital member of our team at Uniting NSW.