A03 Housing Officer
Temporary Role
Logan
QLD Government
$46.27 + super per hour
Fantastic opportunity to join this great team environment, in a Housing Service Centre, where you will provide a broad range of applicant, tenancy and property management services and advice to customers with complex needs. Some of your responsibilities may include;
The Role
- Respond to customers via the telephone and face to face, undertake customer interviews, make referrals to support service agencies, assess new social housing and private housing assistance applications from customers.
- Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
- Manage tenancy arrangements, allocations, changes of tenancy and your vacancies and liaise with other housing providers ensuring departmental compliance
- Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints.
- Manage property maintenance and conduct property inspections.
- Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections
The successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer facing role. You will be able to demonstrate the following:
- Proven customer service experience (telephone and face to face)
- Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
- High attention to detail and able to work independently
- Excellent communication skills
- High confidentiality, empathy and resilience to deal with people in distress
- Able to work under pressure in a fast paced environment
- A National Criminal History check will be required before placement
- Drivers License