Residential Care Officer / Housing Care Coordinator

Position: Residential Care Officer / Housing Care CoordinatorPosition Type: Full-TimeSalary: $70,000 to $80,000 plus superannuation per annumLocation: Brassall QLD 4305Our client is seeking a full-time Residential Care Officer / Housing Care Coordinator. This role oversees the workflow and ensures employees understand their duties and delegated tasks, including supervising the work of others and is responsible for coaching, resolving issues and serving as a link between workers and management. The person will be well-versed in processes under the role’s responsibility and will be participant focusedMain Duties / Responsibilities:

• build strong relationships with various supports, community, and clinical groups: allied health and medical team.
• work with internal and external sources to ensure quality outcomes.
• work closely with intake staff to match participants
• complete or contribute to Staff Rosters for the participant
• manage rosters and staff allocation
• collaborate and consult participant on a required staff member
• undertake a review of environment and staff with participant
• train staff on participant’s requirements and strategies
• monitor staff work practices and escalate any concerns to management.
• guide and adjust work practices using a positive approach to coaching and training
• build capacity in staff and participants as relevant
• focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development
• Assist participants in developing knowledge, experience and connections with their community and broader systems of support.
• coach the participant and staff through challenges.
• Model and reinforce values in Organisational culture and practice
• Assist participants in working towards their NDIS goals.
• reflect and uphold the NDIS principles and values in behaviour and way of working.
• ensure that workers understand and demonstrate good practice based on NDIS principles, as described in the NDIS Workforce Capability Framework
• support and reinforce a work culture that promotes mutual respect and zero tolerance of any behaviour or circumstance that does not uphold participant rights
• engage with and learn from people with lived experience as colleagues, experts, and advisers.
• Support and reinforce a culture that is interested in, responsive to and supportive of diversity and inclusion.
• Promote quality through consistent good practice
• Follow the NDIS code of conduct.
• create and promote opportunities for workers to work collaboratively with others in the participant’s support team, other services and with members of the participant’s informal support network.
• provide opportunities for workers to receive and provide feedback.
• provide workers with current best practice examples, models, tools, practice leadership and coaching and resources relevant to participant needs, culture and circumstances.
• encourage workers to monitor and report meaningful participant outcomes and understand pre-and co-requisite conditions required to achieve positive outcomes.
• ensure that workers know about and can access resources and advice they need to support participants such as specialists and mainstream supports relevant to cultural, religious, and social identity needs and preferences.
• provide workers with expertise, guidance, and support to identify and resolve complex or ambiguous demands as well as ethical issues.
• Support health and manage risk
• identify participants (individuals and cohorts), situations, or circumstances that are vulnerable to heightened risk and support workers to understand and manage risks appropriately.
• support and encourage workers to identify and report early and current indicators of discrimination, exploitation, neglect, abuse or violence
• ensure that workers understand their role and responsibilities in supporting participants to keep themselves safe and healthy, including accessing routine health screenings and preventative health care
• ensure that workers understand the principles behind the use of restrictive practices as a method a registered practitioner may prescribe when providing support and identify and report the unauthorized use of restrictive practices (if applicable).
• ensure that workers know who to contact and what to do in the event of an incident, crisis, or emergency.
• ensure workers understand their responsibilities and can support participants in exercising their rights, including providing feedback and lodging a formal complaint
• build workers’ capability to support positive risk-taking and work alongside participants to implement individual safeguards that enable choice and manage risks.
• Support workers to identify, assess and manage workplace safety risks for participants, themselves and others in line with organisational policy.
• Report any real or potential risks of harm to a participant.
• Foster and develop a capable workforce
• identify where workplace characteristics or situations, such as high workforce turnover or shift changeovers, present heightened risk to the quality of support and develop ways to minimise risk
• provide opportunities for workers to reflect on their practice, debrief about challenging situations or events, and share learnings with supervisors, peers and experts, including people with lived experience
• provide regular, timely feedback on work performance and arrange for workers to access training, development and ongoing learning relevant to their role, interests and career aspirations
• pursue opportunities for self-learning and development such as reflecting on your approach to practice, maintaining and developing professional networks and refreshing knowledge of the current practice.
• Recognise the challenges faced by workers, be alert to signs of burnout, and support them in managing their well-being and self-care.

Requirements:

• Relevant tertiary qualifications
• At least three (3) years of relevant experience in working in the NDIS or disability area
• Relevant experience in service quoting, understanding the NDIS Price Guide and SIL quoting process
• Current Worker Screening approval
• New Worker - NDIS Induction Module
• Driver’s licence

Experience:Supervisors/Frontline Managers experience will vary, but the following are preferred:

• Service quoting experience, understanding the NDIS guide and SIL quoting process
• Relevant experience in the provision of person-centred supports
• Ability to work in a multi-disciplinary team environment, promoting holistic services to promote well-being
• Experience working within the United Nations Convention on the Rights of Persons with Disabilities and other relevant declarations, conventions and protections for participant cohorts.
• Experience working within NDIS principles and related legislative and regulatory mechanisms, responsibilities, rules and processes.
• Current and emerging best practice models and frameworks in disability and related services.
• Knowledge of the principles, strategies and tools for managing others, e.g. motivation, feedback, coaching, recognition, adult learning and development and change management.
• Working with participant groups who may be more vulnerable to heightened risk and strategies to remove or reduce risk.
• Working in situations or circumstances that may present heightened risks, for example, services delivered in segregated or closed settings.

Skills:Preferred skills include:

• Demonstrated knowledge and understanding of the NDIS, including Supported Independent Living (SIL)
• Demonstrated ability in negotiation, time management, problem-solving, analysing and conflict resolution.
• Strong understanding of the mental health and disability sector, including NDIS regulatory frameworks
• Providing advice and consulting with staff
• High level of written report writing
• Liaising with colleagues and discussing service options for participants;
• Assist staff and participants in implementing their NDIS plan;
• Coordinating services in participants’ NDIS plans, including the management of complex multi-disciplinary teams
• Communication - Collaborate with all stakeholders to keep them informed
• Apply active listening at all times
• Interpersonal skills
• Excellent verbal and written communication skills.
• Excellent critical thinking and organisational skills.
• Ability to build rapport and trust with stakeholders.
• Ability to problem-solve
• Strong time management and ability to prioritise.
• Excellent knowledge of MS Office and other basic computer programs.
• Ability to work as part of a team and maintain good working relationships.
• Ability to manage the training of staff in organisation and NDIS requirements
• Coaching and mentoring skills to build staff and participant capacity