Housing Services Advisor (SA)

Join us and share our Vision:

‘All people affordably housed in neighborhoods that support life opportunities.’

Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia. 

We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders. 

The Opportunity

We have an exciting opportunity for an enthusiastic and customer focused Housing Service Advisor to join our Customer Service team located in our Adelaide Office on a full-time, ongoing basis. 

Reporting to the Customer Services Team Leader, the role is critical for the delivery of first response customer service in line with the National Housing Service Standards. 

The role is also responsible for an array of administration duties vital to the functioning of the team and requires the successful candidate to have strong attention to detail, the ability to manage competing priorities, be an effective communicator, be adaptable and possess strong administrative skills.

This opportunity will suit someone who is passionate about delivering a quality client-focused service, can work collaboratively within a small team, organised, empathetic, has a strong sense of social justice and is aligned with our organisational values. 

Download a copy of the Position Description here.

(Please note: SEEK applicants only - if you are viewing this job advert on SEEK you will not be able to view the position description until you click APPLY) 

About You

We are seeking someone with sound technical skills and knowledge combined with a collaborative and flexible style together with and a strong commitment to our vision and mission. 

• Sound knowledge of and use of the Microsoft Office Suite, and confidence to learn and use other systems. 
• Previous administrative / reception / call centre experience, answering incoming calls and emails with the ability to triage customer requests efficiently. 
• Experience delivering high quality and efficient administrative work.   
• Excellent verbal and written communication skills. 
• Strong attention to detail. 
• Experience or ability to handle challenging conversations with clients over the phone.
• Well-developed organisational skills.
• Solutions focused.
• Time management skills and ability to adapt to changing organisational needs. 

What we offer in return

• 5 Weeks Annual Leave 
• Salary Packaging for living expenses, meal, and entertainment expenses
• 16 weeks paid parental leave
• Flexible working arrangements
• Reward and recognition program 
• Salary Continuance Insurance

Please note that it is a minimum requirement of this position that an appointment is made subject to a satisfactory Nationally Coordinated Criminal History Check (Police Check) conducted by Housing Choices Australia and the successful candidate agrees to:

• undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker Check (this will be as applicable based on the state location and/or function of the role);
• comply with Child Safety policies and procedures; and
• provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.

For an informal discussion about the role, please contact Abbey Francis, Customer Services Team Leader on 1300 312 447.

Applicants should address the requirements of the role and include a covering letter outlining your suitability for the position.

Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.

Applications Close 11:59pm Sunday, 7 April 2024.