AddressCompany description:
Karingal St Laurence Limited
Job description:
Hey You!
Here at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage.
We operate solely for community benefit and invest back into the same communities in which our services are delivered.
With over 4000 staff across 200 national locations, a strong history of committed leadership and values driving growth, we invite you to bring your professional skills and passion to our motivated team.
About the role:
We are seeking a dedicated and proactive Assist U Advisor to join our People & Culture team. The Assist U Advisor will work collaboratively with the Assist U Team, Managers, and Employees to provide ongoing and consistent responses and advice related to People policies, people processes, EBA interpretation, employee record compliance, and administration.
As an AssistU Advisor, you will:
- Monitor the Assist U ticketing system, providing Tier 1 responses and timely advice, and support the centralised phone number.
- Possess detailed knowledge of genU People Policies and provide coaching and education on ESS, MSS, and online information.
- Seek additional information from SMEs or escalate issues to the appropriate team members and assist with data analysis of queries.
- Set, monitor, and adhere to SLA response times, and provide strong coaching support to Managers in performance management.
- Update and maintain consistent responses to common queries and assist with overflow tasks like contract generation and pre-employment checks.
- Maintain excellent records, develop effective stakeholder relationships, identify potential improvements, and provide exceptional customer service.
About you:
Our ideal AssistU Advisor is an exceptional communicator who can easily develop and maintain rapport with a wide range of stakeholders and colleagues at all levels. You will be highly organised and demonstrate excellent time management skills.
To ensure your success in the role, ideally you will have strong customer service skills and ideally broad HR knowledge to allow you to support employees across the employee lifecycle.
This role is based from one of our Hobart offices, with the option of some days WFH.
We are also open to hearing from either students who are currently studying with a HR, Business or related discipline, or a recent graduate looking to kickstart their career. Part time hours will be considered.
Given the environment we work within, you will also need to meet the following essential requirements:
- Hold a current NDIS Worker Screening Check and Worker Orientation Module or willingness to obtain.
If you would like a copy to the Position Description, please email us ***********@genu.org.au including the job ID 984 and position title.
What's in it for you?
genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day.
genu staff have access to a range of benefits, including but not limited to the following:
- Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
- Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
- Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
- Employee Discount Program: save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
- Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
- Additional leave options: opportunity to purchase up to 4 weeks additional annual leave each year + paid parental leave for primary carers
genU is committed to providing accessible, inclusive, and equitable recruitment processes for all candidates. For further details about the role or if you would like to discuss reasonable adjustments during the recruitment process, please contact Gavin Hall on 0419 257 *** or at **********@genu.org.au.
Applications close on Sunday 9th June 11.30PM, however submissions will be reviewed and progressed as they are received.
Profile description:
This role is based from one of our Hobart offices, with the option of some days WFH.
We are also open to hearing from either students who are currently studying with a HR, Business or related discipline, or a recent graduate looking to kickstart their career. Part time hours will be considered.
