AddressPeople are a key part of the Group's strategy and HR partner with our business units in building a vibrant, customer focused and high integrity culture. Human Resources are the custodians of the employee lifecycle - from acquiring talent, through to leadership development and training, internal mobility, advising on employee relations, and delivering remuneration and benefits programs.
Through this, we can:
- Develop best in the world leaders to drive our culture
- Establish workforce capabilities to underpin our future success
- Build a strong foundation for flexibility
- Create a great experience for our people
About the Role
HR Direct are available to service customers from 8.30am to 5.30pm (AEST and AEDT). You will be required to be available to work within these hours.
As a HR Direct Advisor, your role will be to understand the HR needs of our employees, managers and stakeholders by providing efficient, accurate, confident and professional advice and going above and beyond to provide an excellent experience.
Your primary focus will be to deliver high calibre advice and counsel to our business for all their HR related matters end to end. You will need to discuss, question and fully understand the enquiries and provide quality advice to them to deliver a valued solution in as quick a time frame as possible. Through this, you will ensure the success of HR Direct by achieving its goals as set out to exceed our customer's expectations.
As with all roles across the bank, in order to achieve HR Direct's high standard of customer service and satisfaction, you will be provided with targets against which your performance will be measured.
We're interested in hearing from people who have
- Experience with Human Resources whether educationally or professionally
- Strong customer focus and the ability to fully understand customer needs
- Excellent interpersonal skills and sound judgement
- Excellent oral & written communication skills.
- Resilience and a 'can do' proactive attitude, with a track record of providing excellent customer service
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
