Address- Provide HR operational support on HR queries and processes
- Support quality assurance, HR operational projects and process improvements
- 10-month contract based in Brisbane, Melbourne or Sydney
Do you have a background of supporting general HR queries/ transactions? Or are you completing studies in HR/ business and have customer service or administrative experience and are looking to start your HR career? Then we want to meet you!
An opportunity has become available for a HR Operations Consultant within Suncorp Group's People and Culture Team. This role offers the opportunity to gain HR exposure to everything from leave, pay, position management, HR quality assurance, employee movements and even HR automation and robotics!
What you'll do
- Deliver HR operational processes by providing guidance consistent with established HR standards and practices to our internal customers (leaders and employees)
- Utilise internal record systems to track and record all transactions / queries to ensure the team have access to quality data from which to extract insight for our customers. Identify trends, emerging issues, and areas for continuous improvement
- Act at subject matter expert, including input into Standard Operating Process (SOP) reviews, establishing new and updating existing processes, quality assurance checks, training as required and supporting root cause analysis as needed
- Work collaboratively with our offshore Partner to maintain an efficient operations delivery through the provision of escalation support
- Apply a continuous improvement mindset and implement process enhancements to improve the customer experience
- Provide support with HR operational projects, including compliance and legislative changes, process improvements etc.
- Work fluidly, when required with other HR Teams to support workload during peak periods.
What you'll bring
- Qualifications (complete or in progress) in either Human Resources, Business, or related discipline (highly desirable)
- 3 years' experience in HR operations or similar operational environment (i.e., customer service, administration, business operations)
- Demonstrated experience in handling tasks independently or with limited guidance
- A customer obsessed mindset, ability to understand and interpret customer requirements and have the desire and ability to consistently exceed their expectations
- Strong business process knowledge and continuous improvement mindset
- Excellent verbal and written communication skills
- Highly developed time management and organisational skills with an ability to manage changing requirements and prioritise your own work
- Ability to analyse data to identify underlying issues and trends and use this information to present opportunities for improvement.
What we can offer
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)
If this opportunity sounds like the challenge you have been looking for, please apply online today.
