Hr Specialist - Schools Hr Services - Central Office

Decision Making:

·        Innovative thinking and analysis influences developments within area of responsibility. Decisions often impact upon staff, peers, and clients outside the immediate work area. Interprets and applies business plans and policies in own area of responsibility and provides advice to others on implementation issues.

Communication:

·        Initiates and maintains relationships with peer and senior internal and external stakeholders. Relies on formal and informal communication channels to achieve goals and engages stakeholders to help them identify areas and opportunities for improvement. Focuses on understanding stakeholder issues. Initiates and maintains effective relationships with internal and external stakeholders at peer or senior levels.

Knowledge and Proficiency:

·        Uses specialist HR knowledge including learning and development to promote policies and professional concepts. Models high level leadership attributes. Modifies and applies concepts to new situations that may impact beyond the immediate work area.

Policy and Projects:

·        Manages and leads projects. Develops briefs on highly complex issues that provide options for discussion and consideration and will contribute to the development of a set of final options for decision. Advocates policy options.

Operational Service Delivery:

·        Manages cross-functional delivery within HR services to teaching service employees. Develops service plans and delivery standards for the area of responsibility. Provides specialist HR services or advice, including leadership and guidance to other specialists in the field.

REQUIRED CAPABILITIES

Enabling Delivery:

·        Critical Thinking and Problem Solving: Takes into account wider business context within business unit when considering options to resolve issues. Identifies recurring problems and prevents future recurrence by integrating solutions into work process. Delivers tangible business outcomes as a result of critically evaluating problems from multiple perspectives and delivering effective solutions.

·        Project Delivery: Defines tasks to be delivered to meet agreed outcomes. Coordinates and guides others in the execution of work activities. Monitors progress of tasks against plans and takes corrective action when required.

Authentic Relationships:

·        Stakeholder Management: Identifies issues in common for one or more clients or stakeholders and uses them to build mutually beneficial partnerships. Identifies and responds to stakeholder's underlying needs. Uses understanding of the stakeholder's departmental context to ensure outcomes are achieved.

·        Customer Focus: Identifies and responds to customer requirements. Use understanding of the customers' context to tailor services and ensure outcomes are delivered. Effectively manages risks to service delivery.

Meaningful Outcomes:

·        Innovation and Continuous Improvement: Uses understanding of clients or stakeholders' context to design and implement systems for continuous improvement within team. Reviews and analyses internal and external information to improve effectiveness and quality of work. Creates team environments where innovation and creativity are fostered and rewarded.

·        Future Focus: Understands the broader context when reviewing an issue or problem and supports others to do so. Is future oriented in analysis, thought and action. Seeks out new technology to enhance team systems, processes and service delivery. Undertakes planning to ensure the department is future ready through managing change.

Personal Attributes:

·        Flexibility and Adaptability: Adapts systems and processes quickly to changed priorities and situations. Works to find new ways to deliver outcomes and recognises the merits of different options. Has the courage to alter strategies in situations where there are clear indications that the existing strategy may not deliver the best outcome. Builds commitment of others to adopt new strategies to deliver against outcomes

·        Working Collaboratively: Guides others to create a culture of collaboration. Identifies, and works to overcome barriers to knowledge or information sharing. Identifies opportunities to work with other teams to deliver outcomes

Specialist HR Knowledge:

·        Develop Capability: Actively seeks to improve others' skills and talents by providing knowledge, constructive feedback, coaching and learning opportunities. Consistently develops team capability. Recognises and develops potential in others.

 Coaching: 

• Ability to act as a coach or mentor to own staff and colleagues to support and improve their HR practice, professional development and work effectiveness.
• Sets clearly defined objectives and priorities and operates accordingly, reviewing and adjusting as required

Written Communication:

• Edits written communication to ensure they contain the information necessary to achieve their purpose
• Ensures appropriate style and formats are used
• Prepares complex briefs, letters, emails and reports using clear, concise and grammatically correct language.

Personal Qualities

Developing Others:

• Actively seeks to improve others' skills and talents by providing constructive feedback, coaching and training opportunities
• Appropriately delegates responsibilities to further the development of others
• Empowers others by investing them with the authority and latitude to accomplish tasks

Flexibility:

• Accepts changed priorities without undue discomfort
• Adaptable
• Open to new ideas
• Recognises the merits of different options and acts accordingly

Initiative and Accountability:

• Proactive and self-starting
• Seizes opportunities and acts upon them
• Takes responsibility for own actions

Customer Focus:

• Actively seeks to meet customer needs
• Committed to delivering high quality outcomes for clients
• Listens to customers
• Seeks ways to improve services.