Address
Form of work** Immediate Start **
** Full-time, Permanent **
** Wetherill Park **
** $60k to $65k + Super **
WOW Recruitment are looking for a Hearing Service Program Claims Officer to support our healthcare client, based 5 days p/w in their impressive offices in Wetherill Park, Sydney.
Our client is an Australian-owned and operated not-for-profit organisation that specialises in hearing aids. This organisation offers solutions and services to help transform the lives of people with hearing loss.
The ideal candidate will have a can-do attitude and understand the importance of creating and maintaining customer relationships with a predominantly older clientele. Previous hearing and claims experience is essential.
Perks & Benefits:
- Be involved in a new team that radiates a culture of excellence
- This company encourages supports career and personal growth
- All expenses paid 3 day Christmas trip each year!
- Generous salary packaging earning between $60K to $65K plus Super when permanent
- Monday - Friday - No weekends
What you’ll be doing:
- Being part of the Hearing Services Program (HSP) team to handle the claims process.
- Review and submit claims to the Office of Hearing Services (OHS).
- Reviewing client files to promote to business HSP best practices.
- Answering general HSP queries with the team.
- Providing support in training or coaching within the team regarding HSP concerns where needed.
- Learning and efficiently using a range of software and applications including but not limited to ClaimWizard or any other similar software.
- Performing general reception duties and any ad-hoc admin support/reporting and additional duties where needed.
- Follow best practice customer experience, communication procedures, guidelines and policies.
- Providing assistance and advice to customer queries.
- Be organised, productive and consistent in meeting activity, quality and conversion.
What you will bring:
- Customer centric approach to your work
- Self-motivated and able to work alone/unsupervised.
- Excellent organisational and prioritising skills.
- Ability to be flexible within the workplace and work effectively within a team.
- Exceptional attention to detail.
If you’re interested to learn more about this Hearing Service Program role, APPLY NOW and Brad will be in touch!
