AddressAbout Us
Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable, and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all.
Our ability to deliver on this Purpose will be dependent on how our Business Team is responsible for working with our small/medium enterprise customers to provide products and services related to their needs providing a positive impact to our assets.
This is where you come in!
About the Role
Dive headfirst into a fast paced and rewarding environment. This is the perfect opportunity to experience an inbound contact center environment within a tier 1 Gentailer due to commence on the 15th of July. As the Business Energy Consultant you will:
- Proactively promote EnergyAustralia's products and services through upselling and cross-selling
- Have a strong desire for meeting individual KPIs, supported by weekly coaching sessions to build capability.
- Engage our customers in high-quality conversations to resolve their sales enquiry with empathy and understanding.
- Ensure all calls are handled in accordance with our quality standards and industry regulations.
- Skilfully use a wide variety of systems and tools to access information and assist customers.
About You:
We want to foster a culture that promotes high levels of teamwork, cooperation, and spirit. You will be an excellent communicator, with problem solving skills and a customer centric approach. Prior experience in contact centres, back office, retail and environments where you have adapted to navigate multiple systems in a highly regulated industry will ensure you hit the ground running after your 5 week training.
If you share our passion for a clean energy future for all and want to join us #DoingnotjustDreaming, then click the 'Apply’ button. For further information, please contact Ryan Smith at **********@energyaustralia.com.au
***Please note, should you be successful in progressing to the next step of the process, you will be invited to attend our Experience Day which will be held at our Head office on Monday 17 June 2024.***
Why Us?
We’re committed to providing a safe and inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
- Discounts on your energy bills for you, your friends and family
- We offer 20 weeks paid parental leave that’s completely gender equal.
- Give back to the community with two paid volunteer days each year.
- Internal mobility program putting our employees career development first.
