AddressDepartment overview:
The AMTA Aftersales Team is responsible for the management and delivery of all Aftersales activity within North and South America in collaboration with our Retail Network. This includes delivering on Customer experience, AML strategic and operational business plan objectives as well as supporting network profitability
Job Purpose:
The Hyper Car Lead Engineer (Electrical & Electronics OR Hydraulics) will be responsible for supporting Hyper Car Aftersales Manager to provide customers with technical advice and solutions any problems they may encounter. The engineer will also be responsible for being the local expert in either Electrical/electronic or Hydraulics and assisting the creation of processes and procedures to manage Hyper Cars in the field.
Key Duties and Responsibilities:
- Lead a small team of technicians to ensure customer vehicles are maintained to the highest standard
- Management of vehicle servicing and fault diagnosis and rectification to ensure efficient & timely completion
- Lead the AMTA team with respect to either Electrical & electronic or Hydraulics component knowledge and rectification, being the local trainer and adviser on these issues.
- Management of vehicle preparation, updates & specification, both hardware & software.
- Coordination of team, vehicle and part logistics
- Manage telematic data to identify issues in the field
- Completion of vehicle fault reports and record keeping
- Responsible for tracking & reporting activity and component changes.
- Ensure concerns are raised on relevant test issues and track progress through to closure.
- Communication of vehicle issues & updates to other test teams or test vehicle users.
- Be prepared to support vehicles outside of core hours and abroad if required. On a rota basis, assist customers calling the customer service 24/7 helpline, providing appropriate response, and escalating issues as necessary.
- Reprogramming of Electronic control units if required.
Qualifications and Experience:
- Prioritize multiple tasks on a day-to-day level.
- Must be flexible and able to communicate at all levels.
- Working independently to short time scales
- Used to working away from base in sub optimal conditions
- Working alongside dealer technicians
- Automotive Electrical Qualification or extensive experience
- Automotive technician - master tech or similar level
- Qualified in hybrid & full EV vehicles. (essential)
- HV safety trained to SAP level (essential)
- Strong technical skills and understanding of engineering fundamentals
- Creative thinking and problem-solving
- Strong teamworking skills are required to ensure effective communication and collaboration across functional teams
- Able to mentor and assist other members of the team and happy to share knowledge
- Willing to travel worldwide if required to support the Hyper Car team
Salary: 125K - 140K
Belong at Aston Martin
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We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
