Ict Operational Support Technician

Employment Type: Fixed-Term (until 18 February 2025), Full-Time 

Applications close: 9am Friday 16 February 2024
 
Central Highlands Water is a major regional employer, and we want you to join us!

An exciting fixed-term opportunity as the ICT Operational Support Technician in the Central Highlands region! Be a part of a diverse, collaborative and supportive team-based environment.  

About us
At Central Highlands Water (CHW) we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.
 
CHW is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website, or check out our LinkedIn or Instagram pages!

The opportunity

• Assist in Active Directory user account management activities, and any ACL management administered by the Service Delivery team.
• Support the maintenance and continued development of the desktop computing, telephony, photocopying, printing, and faxing environment for all CHW sites and staff.
• Provide administration support for data backup processes.
• Actively monitor all Service Delivery communications touch points and ensure all queries are logged in the ICT ticketing system.
• Demonstrated ability using the following computing enterprise technologies would be highly advantageous:
  • Microsoft Active Directory      
  • Microsoft Exchange
  • Microsoft SCCM
  • Endpoint Security
  • Data Backups
  • Microsoft Intune
  • Microsoft Endpoint Configuration Manager
  • Microsoft 365
  • IP based telephony
  • Basic networking knowledge
  • PowerShell scripting fundamentals
  • Audio Visual based hardware
  • Remote connectivity platforms & VPN
• Microsoft and Cisco certifications would be advantageous.

Click here for a more detailed position description.

About you
Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.

We’d love to hear from you if you have:

• Ability to demonstrate relevant specialist knowledge, skills, experience, and qualifications.
• Well-developed logical problem-solving skills.
• Motivated and conscientious self-starter, with a commitment to continuous improvement.
• Demonstrated ability of a strong customer focus within a technical ICT support context.

What's in it for you?
Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" who are great to work with and reflect our community! We're offering a supportive environment and offer a huge range of employee options and benefits. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.
At CHW you will:

• Have access to training and development opportunities that will further develop your knowledge and skills.
• Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing.
• Work in an organisation that makes a difference to our community.
• Be part of an organisation that cares about you, your safety and wellbeing.

How to apply
Please email a cover letter and your resume to ************@chw.net.au.

• Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, and police record history.
• This role may be subject to a probation period.
• Please note the salary range for this position is $83,680.91 - $87,923.02 + 11% Superannuation.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process, require this advertisement or PD in an accessible format or would like to discuss your reasonable adjustments during interviews, please contact Stephanie Burzacott - ***************@chw.net.au.
 
CHW is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.