Senior Support Officer Operational Communications

About this role

• Location | CFA Headquarters Burwood East

• Full Time | Ongoing

• PTA 5 | $107,864 pa (plus 11% superannuation)

Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country Fire Authority (CFA) click .About the RoleA permanent, Senior Support Officer role currently exists within the Operational Communications team. Also referred to as the Senior Intelligence & Solutions Analyst within CFA, this role is responsible for the management and development of systems and processes that assist with the overall functionality of CFA's Operational Communications portfolio, including the design and development of computer programs that store and organise CFA's emergency response data and mapping used by the Computer Aided Dispatch (CAD) service provider 000Vic and associated alerting systems.This is a unique role, which will see you training and providing technical support to internal and external stakeholders to improve and enhance CFA's ability to meet operational and emergency response requirements. You will be involved in building partnerships with others from emergency service agencies to share knowledge, expertise and technology to support a safer Victoria.About YouThe successful candidate will demonstrate the following:

• Experience with the Computer Aided Dispatch (CAD) environment is necessary, as well as extensive knowledge and experience in emergency call handling and dispatching methodologies.
• Detailed knowledge and understanding of CAD data and response philosophies for all ESO's and knowledge and understanding of the emergency management sector.
• Experience with the practical application of spatial technologies, including exposure to the use and application of GIS software such as MapInfo and ESRI ArcGIS will be highly regarded.
• Demonstrated Project Management experience with the ability to understand and resolve problems using strong analytical/technical skills.
• Highly developed organisational and planning skills to manage time effectively to ensure strict deadlines are met and competing priorities are effectively managed.
• High level interpersonal and influencing skills with the ability to build and maintain effective collaborative relationships with staff, leadership teams and external stakeholders.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your ApplicationClick the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.Pre-employment ChecksOffers of employment will only be made to candidates who:

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.Applications close: 11:59pm 7 April 2024.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, emailThe Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement . For access and correction of the information we have collected, contact