Ict Service Management Specialist

About the role:

Service Management Specialist – Service Transition position is a Melbourne CBD based role reporting to the Manager – Service Transition. In this role you will be responsible for successfully managing the onboarding of new or existing contracted services in a seamless manner, whilst enhancing our reputation, delivering value, innovating, and ensuring the supportability and reliability of the services. This role is truly challenging, requiring resilience, flexibility, and responsiveness. You will work closely with various stakeholders internal and external across a number of technologies in a multi-vendor environment. Additionally, you will be responsible for maintenance and uplift of process documentation.

The role sits within the Service Integration and Management team of Victoria Police's Information, Communication & Digital Technology (ICDT) Division. ICDT exists to deliver the Technology Products and Services that Victoria Police rely on all day, every day.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

This critical and high impact role within Victoria Police will focus on providing an exceptional and professional customer experience for all Victoria Police staff. 

As a Service Management Specialist – Service Transition, you will be responsible for:

• End-to-end management, delivery, transition & operation integration of multiple IT initiatives for ICT Division.
• Ensuring new and existing services have consistent practices applied in alignment with VP policy and processes.
• Creating various required artefacts as defined by the process, such as Service Design docs and Service Support Agreements.
• Working cohesively with hybrid teams consisting of internal stakeholders, vendors, external government agencies (DoJ, ACIC etc), project teams and others to deliver the transition work packages.
• Analysing performance and identify opportunities for continuous improvement
• Providing thought leadership and contribute to strategic direction of the overall SIAM function and broader technology team
• Ensuring processes are integrated and adhered to by external suppliers and other government agencies

For detailed roles and responsibilities, please see attached role statement

As the successful applicant, you will have:

• Hold an Information Technology, Business, or related degree
• More than 8 years of professional experience in IT Service Management
• ITIL V3 or ITIL4 Foundations certification
• Demonstrated strong customer focus and service delivery experience
• Proven experience developing, championing, and managing successful transition to BAU
• Strong communication, facilitation, elicitation, influencing and negotiation skills.
• Able to engage and effectively collaborate with stakeholders across all levels within the organisation.
• Hands on experience in process design and mapping using software such as MS Visio etc.

Requirements and relevant information:

• One (1) x full-time, ongoing position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

• Resume
• Completed application form – the word document (3. Application form) for you to complete and attach to your submission, is attached to the job advertisement. 

Applications close midnight, Tuesday 6 February 2024.

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE). 

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 8***.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.