Address About Stanwell
Stanwell provides the spark for a bright future, and that future starts now. With our corporate office in Brisbane’s CBD and sites in the South Burnett and Rockhampton regions, we are a supplier of energy solutions to Queensland, the National Electricity Market, and large energy users throughout Australia. With more than 3,000 MW of renewable generation projects and firming capacity under development, we have an extensive renewable energy pipeline, with a goal of 9 to 10 GW of renewable energy and between 3 and 3.5 GW of energy storage in place by 2035.
We care. We adapt. We deliver. These values are the driving force behind everything we do. And as we grow and deliver that pipeline of projects in the coming years, we will continue to serve our communities and deliver the power that Queensland needs.
About the role
This is a full-time opportunity located at Stanwell Power Station.
The ICT Service and Support Officer is an integral part of ICT. This role will raise, resolve and track incidents and service requests through to closure, updating the internal knowledge base and/or communicating learnings to relevant business units. This role will be required to escalate more complex problems to the appropriate tier 3 support teams and external vendors as required. Additionally, the role will provide support for project delivery and may be required to travel to other sites for project support.
Key activities include:
Provide first and second level IT support including, but not limited to the installation, upgrade, and configuration of computer resources such as hardware, software and peripherals ensuring the minimum turn-a-round time on the resolution of associated incidents.
Application of best-practice ITIL processes (i.e., Incident, Request Fulfilment Problem Change and Configuration Management).
Manage a workload queue which includes opening, updating, closing and if required escalating work tickets within the agreed service level periods.
Identify incident trends via the use of the service desk tool that may relate to an underlying problem and escalate to the Problem Coordinator to investigate a long-term resolution.
About you
Experience in Support/Desktop administration.
Excellent interpersonal skills, communication skills, phone manner, and the ability to establish effective stakeholder relationships.
Advanced analytical and problem-solving abilities for identifying, defining, and solving technical and operational problems.
Certificate IV/Diploma in Information Technology
ITIL Foundation Certificate (desirable)
Benefits:
12.75% employer contribution to superannuation
Access to Bright Spark – our rewards, recognition, and discounts platform
Weekly pay
Contributions for IP/TPD insurance units
Flexible work arrangements
Buses provided from Gracemere and Rockhampton
On-site canteen services
Relocation packages available
Incentive scheme
Health and wellbeing initiatives (e.g. skin checks, flu vaccines)
Access to learning and development on and off the job
Exceptional safety culture
Plus, a whole lot more!
What’s next?
To submit your application, please apply online with your CV.
Applications close: 11:55pm, 20 February 2024
Further information on Stanwell can be found online at www.stanwell.com
As part of the recruitment process, you may be required to undertake pre-employment checks (may include police checks, medical assessment and/or drug and alcohol testing).
Inclusion and diversity is an important part of shaping Stanwell’s culture and how our workplace operates. We recognise and value that it’s essential to creating a safe, inclusive, and productive workplace.
We are proactive about giving our people opportunities to excel and truly be themselves. We enable this through diversity, fairness, and flexible work practices.
If you have any support or access requirements, we encourage you to advise us at the time of application.
