AddressWe’re seeking an ICT Services Leader (Onsite) to provide strategic and operational technology leadership that enhances teaching and learning within one of RTG's customers, a dynamic K-12 independent school. This is a core leadership role within the school leading a team of RTG onsite staff as well as other remote RTG resources. You will be responsible for planning, including developing a well-thought-out roadmap, operational and project management, customer service, and people coaching and development.
Key Responsibilities:
- Work alongside the College’s senior management team to ensure that the technology environment best supports the learning and teaching objectives and goals of the College.
- Develop an annual technology roadmap and operating budget and monitor the implementation of the roadmap.
- Drive and manage projects and to ensure successful delivery including ongoing support and training.
- Lead your team to deliver consistently superior customer service that are continuously improved.
- Implement and manage operational procedures for the management of all technology.
- Lead the team to meet the SLAs and XLAs to outperform user expectations.
- Together with Security Consultant at RTG drive improvement and focus on cyber security.
- Lead, coach and develop your team and be an active participant in RTG training and best practice sharing.
About YOU
We would like to hear from people with exceptional stakeholder engagement skills and the desire to exceed customer expectations. You will bring with you:
- Experience and knowledge of end-to-end IT support functions including service desk ticketing and escalations
- Experience managing the provision of ICT support services
- Broad background and knowledge of end-to-end ICT support functions including Windows, Mail (Outlook/Exchange), Teams, Share point, systems administration, enterprise security, back-ups, LAN/WAN migrations, web, VOIP (Voice over IP), etc
- Understanding of cloud-based delivery platforms and services such as MS Intune, Microsoft Office 365, Azure, and Google for Education
- Problem management skills and the ability to ensure technical problems are managed effectively
- Experience with project management involving Microsoft/Mac OS implementations
- Experience working for a managed services provider is preferred but not essential
Why join us?
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture is one that encourages being curious, open, and reflective and learning and helping others to learn.
- We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more.
About Reflex Technology Group
RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.
We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.
Our people are driven by the fact that we can make a difference/ an impact on something meaningful – technology is the enabler, not the outcome. Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.
BECOME PART OF OUR DYNAMIC TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE!
We can’t wait for you to join our dynamic Team. Apply Now!
Please Note
Successful candidates must undergo a National Criminal History Check and Working with Children Check.
