- APS Level 4: $72,973 - $82,080; APS Level 5: $82,085 - $92,201 (plus 15.4% super & allowances)
- locations: Adelaide, Brisbane, Canberra, Geelong, Hobart, Melbourne, Perth and Sydney
- permanent roles, full-time or part-time (flexible working arrangements available).
The Australian Bureau of Statistics is looking to fill multiple roles in the
End User Computing (EUC) section within our Security and Infrastructure Branch, including:
- ICT (Information and Communication Technologies) Support Officers in the Delivery & Support team.
- Unified Communications ICT Support Officer in the Unified Communication team - Canberra location only.
About the rolesAs an
APS 4 or APS 5
ICT Support Officer in EUC you will be required to:
- provide technical expertise in the delivery of project objectives
- achieve results within a project or business delivery team in a multi-disciplinary setting
- deliver outputs from supplied specifications using agreed standards and tools to achieve well-engineered results to ABS standard
- build and maintain relationships with stakeholders
- contribute to building the future culture of the ABS.
ICT Support Officers in the Delivery & Support team are versatile and responsibilities include:
- Provide onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers, mobile / smart phones, tablets). Some examples of products supported are Windows 10/11, Citrix and Microsoft Office Products.
- The management and distribution of the physical ICT laptop and desktop fleet, including updating asset registers. (ServiceNow).
- The configuration and support for networked MFD’s. (Papercut).
- The provision and support for ICT assistive technologies.
- Facilitation for office refits and moves of the ICT End User hardware.
- Monitor ticket queues to action and triage tickets, ensuring prompt and accurate handling. (ServiceNow).
Key duties of the Unified Communications
ICT Support Officer include:
- Provide support for Video Conferencing and Microsoft Teams infrastructure.
- Provide technical support for digital media streaming, content management and audio-visual platforms and infrastructure.
- Perform maintenance on unified communication systems such as configuration and system upgrades.
- Respond to any voice or video system incidents and resolve, working with internal and external stakeholders.
- Work with project teams to support delivery of new IT services and upgrades.
- Monitor ticket queues to action and triage tickets, ensuring prompt and accurate handling. (ServiceNow)
- Deploy, maintain and provide technical support of IT Collaboration infrastructure (on-premise and cloud-based).
- Diagnose and resolve technical problems.
- Resolve client queries (level 2/3 type support).
- Help plan and implement enterprise-wide, integrated Microsoft based collaboration applications and services such as video conferencing and media streaming services.
What we are looking for (selection criteria)To be suitable you should have the following skills, qualities, and experience:
- demonstrated ICT technical skills, or proven ability to learn, suitable to the role and duties
- proven interpersonal skills with the ability to work in a team, preferably in an ICT related role
- demonstrated lateral thinking and problem-solving skills
- demonstrated initiative, self-motivation and a positive work ethic
- a predisposition to seeking continuous self-improvement, researching and being curious.
Qualifications and Experience- either tertiary qualification in a relevant ICT field or equivalent relevant work experience.
In addition to the above, as a high performing APS 5 you will also be expected to have:
- a higher degree of demonstrated technical and leadership capabilities
- a demonstrated ability to use judgement when dealing with challenges involving competing priorities
- a demonstrated ability to identify and facilitate new solutions or processes in supporting staff in a Windows virtual environment.
How to applyPlease read the attached Applicant Information Kit for more information about the roles, the business area and the recruitment process.To apply you will need to upload your current resume, provide referee details and respond to the following:Please provide one or two examples of where you demonstrated your initiative, communication and ICT skills relevant to these roles, to resolve an IT issue.Maximum word limit is 500 words.Applications close at 11:30 p.m. (AEST) on Sunday 7th April 2024.
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