Address
Form of workAbout us
One of Australia's premium apartment buildings 150 Clarendon Street East Melbourne is operated and maintains 5 star hotel type services to meet the needs and expectations of Owners, Residents and Visitors. There is a major building upgrade and renovation program underway that will continue to elevate the buildings reputation in the real estate market as a premium facility that is an extremely desirable address.
Because we are a renowned as an above award paying employer we are looking for an exceptional ‘people person’ to join the Concierge team, which operates on a 24/7 basis. Customer focussed superstars need only apply!
This role is initially for a 12 month period supporting our overnight function on Friday night and Saturday night, shift from 11p.m until 7.am. After this 12 month period we seek to review the role for more shifts and across different days and times, but initially it is for 16 hours per week.
Meet great people, work in a boutique environment where you get to know clients as people rather than a number. With less than 90 apartments this building represent the finest of inner city living in a relaxed, professional environment.
Qualifications & experience
- 12 months minimum in exclusive client facing role
- Great communication skills mandatory, as is the ability to anticipate opportunities to surprise and delight
- Exemplary multi tasking and working under pressure without becoming flustered is a must!
- Must value clients privacy in and out of work
Please respond to the following questions in your application letter:
1. Please tell us why you feel your application for a concierge role in the exclusive apartment market is one that you can especially thrive in and provide benefits to us as your potential employer - in other words why you are a great choice for us to consider?
and
2. Please articulate with examples when you have been faced by a difficult challenge at work (could be difficult clients, problematic suppliers causing issues etc) and how you overcame these difficulties.
Please provide a detailed application letter that addresses the requirements of this job specifically to ensure candidates are appropriate for the role and to give us a sense of your communication style and technique.
Tasks & responsibilities
Meet & Greet Residents and Visitors
Handle all request promptly & efficiently
Coordinate contractor services & maintenance requests
Protection of building access & resident privacy
Log any incidents
Contractor Management Fire Services
Warden & Chief Fire Warden responsibilities
Appreciation and understanding of importance of building security
Benefits
- Great team environment
- Meet exceptional people and be valued in what you do
- Well above award rates
- car parking included
Candidates will require a police check as part of the onboarding process.
