Import Customer Service / Operations

Benefits:

• Join a business with strong team values & working practices
• Work with an impressive team known for great culture and strong leadership.
• Attractive salary package with the opportunity to advance to a Team Leader role quickly.
• JOB REF: MAS.120.1

  
The Role:Reporting directly to the Country Manager, the Import Customer Service / Operations role will oversee all import transport services for LCL and FCL shipments, managing the entire import process from start to finish. You will collaborate closely with Carriers, Service Providers, and Overseas Partners.

This position demands strong communication, problem-solving skills, and the ability to make quick decisions to ensure continuous customer satisfaction. 

Key Responsibilities:

• Managing POs: Placing orders with agents and setting up new orders.
• Developing and nurturing strong stakeholder relationships both internally and externally.
• Coordinating customer bookings, documentation, cartage, customs reporting, and invoicing.
• Providing weekly reports on current status, opportunities, threats, and profitability, including job closures and notifying team leaders/account managers of non-profitable areas.
• Managing and updating all quotations in the database.
• Identifying and implementing improvements, such as annual packing declarations.

 

You will have:

• Proven experience as an Import Freight Forwarder with a focus on Customer Service.
• Proficiency in CargoWiseOne.
• Strong Customer Service skills with experience in handling end-to-end client queries.
• Personable, energetic, communicative, organized, and time-efficient.
• Ability to perform end-to-end import operations services.
• High accuracy and ability to prioritise workload under pressure.
• Excellent relationship-building skills, capable of working independently or as part of a team.
• Desire to be part of and appreciation for the challenges and rewards of a growing business.

Click APPLY or explore other opportunities on our website 

Please note that due to a high level of applications, we will only contact those who meet our client's selection criteria. We will however save your CV / Details on our database and will be in touch as soon as a suitable opportunity arise.