In-Home Services Team Leader

Step up in your career!

Due to our continued expansion in providing accommodation for people with disability, we are recruiting a new Team Leader for our In-Home Services Team based in Bega on the Far South Coast of NSW. 

At Tulgeen, we aim to inspire an inclusive, connected, and caring community, by providing services that support people with disability to live, work, play, and grow.

As a Team Leader, you will be critical to the performance of our services as well as the fulfilment of our vision, purpose, and organisational goals.

In addition to feeling like you make a difference, you will also be able to take advantage of our generous rates of pay and not-for-profit salary packaging options, which can significantly increase your take-home pay.

Role Title: Team Leader – In-Home Services (TLIHS). 

Role Purpose: The purpose of this position is to provide general directives and guidance to Disability Support Workers supporting clients in their home.  

Responsibilities: 

• Demonstrate leadership with Disability Support Wokers, in promoting and providing Active Support for clients in their homes and community. 
• Monitor, mentor, and review casuals, trainees, and regular worker performance in collaboration with the Client Services Coordinator, reporting on training and development needs. 
• Regularly check that workers have entered progress notes in MYP in accordance with Tulgeen’s Defensible Documentation Training. 
• Oversee timely, accurate, and appropriate reporting of all client incidents in the MYP system. 
• Oversee daily cleaning of equipment and work environment as well as a good standard of hygiene and cleanliness in clients’ homes. 
• Ensure all obligations are met in relation to all COVID-19 regulations/guidelines. 
• Provide administrative and support work as requested by the Client Services Coordinator. 
• Support Client Services Coordinator to undertake Mandatory Reporting Responsibilities. 
• In collaboration with the Client Services Coordinator prepare and distribute documentation for complex appointments (CHAP’s, Hospital admissions) as directed by the Client Services Coordinator. 
• In collaboration with the Client Services Coordinator facilitate and attend meetings as required (NDIS, Client Reviews, Allied Health, Behaviour Support Specialists). 
• Regularly report role and service-related information through line management. 
• Participate in implementing, monitoring, and reviewing policies, procedures, and continuous improvement initiatives. 
• Conduct Workplace Meetings and Client Feedback Meetings, preparing and distributing notes to stakeholders. 
• Communicate directly with families, advocates and other key stakeholders to address basic issues and maintain effective relationships e.g. Housing NSW, NDIS Nominees. 
• Attend On-Call duties as rostered. 

Locations: Primarily at Tulgeen’s Maple Court units, however, could be asked to work at other sites in Bega.  

Reporting: Reporting to the In-Home Services Coordinator 

Essential Skills or Experience:

• 2 years previous experience working with clients requiring complex care and Positive Behavioural Support. 
• Knowledge and application of the National Standards for Disability Services. 
• Knowledge and understanding of ‘Restrictive Practice’ and the related compliance requirements. 
• Knowledge and understanding of ‘Quality and Safeguarding Framework’ and the related compliance requirements. 
• Organised and able to effectively prioritise work and meet deadlines according to the requirements. 

Desirable Skills or Experience:

• Knowledge and application of the NDIS Practice Standards and Quality Indicators
• Experience using Microsoft 365 including SharePoint  
• Experience using CRM systems e.g., MYP 

Desirable Qualifications: 

• Certificate III in Disability or Allied industry Certificate 
• Completed NDIS Worker Orientation Module 

Essential Requirements: 

• NDIS Worker Check 
• Current Drivers licence 
• First Aid Certificate 
• Willingness to attend as rostered 

Performance Goals:

• Complete scheduled and directed tasks on time. 
• Adhere to organisational policies and procedures. 
• Maintain and apply knowledge of complex care and behavioral supports with person centered approaches. 
• Take full responsibility for the principle requirements a defined for the role. 

Suitable candidates will be required to attend a Functional Assessment, at the expense of Tulgeen, with a physiotherapist of our choosing located in the Bega Valley.

To apply for this position, please forward a cover letter and your most recent CV to ***********@tulgeen.com.au 

Applications will close C.O.B on Monday 22nd April, 2024. 

For more information phone 64990800 or view the position description at https://tulgeen.com.au/current-opportunities/