AddressRoberts Legal Services Group (including Delaney Roberts Specialist Family Lawyers & Roberts Crosbie Mortensen Lawyers) is currently recruiting a Inbound Sales Officer to join our team.
We rely on our Inbound Sales Officer to book new incoming callers for initial appointments with our Specialist Lawyers.
We are strongly focused on providing a high level of client service and experience.
After the initial onboarding period, we would be open to discussing a hybrid working arrangement (between home and office) however start and finish times are not flexible.
This role is Monday to Friday 8.30am to 5.00pm.
About the Role
Our Inbound Sales Officer is responsible for assisting people who need assistance with their legal matter by booking them in for a fixed fee initial appointment with one of our Specialist Lawyers.
This is predominantly an Inbound Sales role (no cold calling), where you are the first point of contact for all new clients as well as provide ongoing Client Care calls for existing clients. The ability to manage a high volume of enquiries by phone and email is vital.
You should be able to quickly build rapport with clients, maintain client relationships and make a positive impact by identifying their needs which will result in converting the new enquiry by booking an appointment with one of our experienced Solicitors.
To successfully undertake the duties of this position you will possess:
- Exceptional phone and communication skills
- Proven experience selling via phone
- Are able to quickly become familiar with our client management software, legal software and payment processing.
- A hard worker who takes responsibility for their leads and their results
- Experience achieving set targets and working with sales software
- Thorough and consistent work habits and the will to achieve
- Clear and engaging communication skills
- Active listener
- Team player
- Professional phone manner
- Energetic personality who enjoys contributing to, and celebrating the firm’s success
Responsibilities will include:
- Management of new enquiries through the whole sales cycle,
- Booking initial appointments for new enquiries with Solicitors,
- Processing payments,
- Management and coordination of appointments,
- Data entry and management of all leads within lead management software,
- Daily, weekly and monthly reporting, and
- Additional support with business development and marketing where needed.
Benefits and what you get from working with us
- Learning and development: we are passionate about providing ongoing learning and development, mentoring and performance coaching.
- Employee incentive scheme: we have an amazing employee incentive scheme that could see you win quarterly cash prizes as well as an all-expenses paid holiday!
- Culture: we have multiple events that we run throughout the year, including the typical Friday night drinks, end of month drinks, EOFY party, Melbourne Cup, Christmas parties and many more in-between. We really believe that our people and our culture are one of the best things about working here.
- Flexible work arrangements: we understand how important flexible working arrangements are and we work with you to work out what works best for all.
- Health and Wellbeing: we have an employee assistance program where all employees and staff are able to speak to psychologists 24/7 either by phone, skype or in person. This program also extends to employees’ immediate family.
- A diverse and inclusive place to work: we celebrate the diversity of our people, and we welcome applications from everyone.
For further information regarding the position, please contact Samantha on (02) 4926 2*** for a confidential discussion.
