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SalaryAbout Us
APA is a leading Australian energy infrastructure business. We own and/or manage and operate a diverse, $22 billion portfolio of gas, electricity, solar and wind assets. Consistent with our purpose to strengthen communities through responsible energy, we deliver approximately half of the nation's gas usage and connect Victoria with South Australia, Tasmania with Victoria and New South Wales with Queensland through our investments in electricity transmission assets. We are also one of the largest owners and operators of renewable power generation assets in Australia, with wind and solar projects across the country.
We employ more than 2,200 people across Australia and know that they are the key to our success. We are committed to a diverse and inclusive culture, where all our people feel safe, valued, and trusted to do their best every day.
The Opportunity
We now have an exciting opportunity available for an Incident and Problem Specialist to join our Technology team in Melbourne, Sydney, Adelaide or Brisbane on a Full Time Permanent basis.
Key Responsibilities
- Execution of APA's Incident and Problem management processes including Major Incidents (P1 / P2 / Managed P3 incidents). Please note there is an on-call component.
- Contribute to the maturing of our Incident and Problem management capability and adherence across technology
- Identify risks and potential impacts to service
- Trend analysis across incidents and Problems
- Facilitate where appropriate operational governance forums
- Produce service metrics and reports
- Drive Service Improvement initiatives across technology teams
- Maintain policy and procedural documentation for Incident & Problem Management
- Experience as a Major / Critical Incident Management
- Experience in maturing service management practices, with a preference for Incident & Problem Management
- Strong written and verbal communication, negotiation, and stakeholder management skills, with the ability to influence and engage senior executives and key stakeholders
- Strong business acumen, with a demonstrated understanding of the strategic and financial aspects of service delivery
- Exceptional analytical and Problem-solving abilities, with a focus on data-driven decision-making and continuous improvement
- ITIL V3 and / or ITIL 4 certification
- Strong knowledge in using the ServiceNow Platform with a key focus on reporting and dashboard management
Technology underpins everything we do at APA from helping connect millions of Australians to essential energy sources every day to achieving our net zero ambition - and the capability for our people to make this happen.
To help APA power ahead, our Technology team is focused on enhancing APAs technology offering, providing innovative and progressive technology - enabling APA to be world class in energy solutions.
This is an exciting time for the team, we need people who are courageous, nimble, and ready to make an impact - change makers and risk takers.
We are open to considering Flexible Work Arrangements - tell us what would work for you!
Sound like your kind of career? We'd love to hear from you.
APA is an equal opportunity employer. The safety and sustainability of our people, community and environment is our focus. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.
APA Group focuses to provide you with access to targeted career development programs, competitive remuneration, employee benefits, work-life balance and wellbeing programs.
Applicants must be eligible to work in Australia to be considered.
Role closes on Friday 8th March 2024. Role Reference number: 5758.
PD is available on request by emailing quoting reference number above.
