Company

Launch RecruitmentSee more

addressAddressMelbourne, VIC
CategoryConsulting

Job description

Launch Recruitment are working with a large scale consulting company to support a new and exciting project. 
 
Location: Melbourne
 
Start date: 28th of June

Duration: 12 months 

Day Rate: $850 inclusive of super 
 
Baseline clearance is essential or Australian citizen is essential
 

Role 

  • Developing strong, positive relationships with key stakeholders
  • Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.
  • Facilitating and directing Major Incident Resolution sessions with multiple service partners,
  • Perform/drive structured Root Cause Analysis
  • Proactive analysis of events/incidents and identify underlying Problem statements.
  • Drive Problem resolution.
  • Keep abreast of implemented technologies, and customer profiles.  

Requirements 
  • Extensive Incident and Problem management experience with demonstrated experience operating a successful implementation of ITIL incident management processes within large and complex IT environments.
  • A strong service management attitude, with commitment to quality standards and continuous improvement
  • Comprehensive understanding of service delivery technologies and the application of these technologies relevant to IT Service Management
  • Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Incident and Problem Management process. Ability to provide training and guidance to resolution teams.
  • Ability to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer. This will involve out of Business hours commitment on a rostered basis.
  • Ideally, a minimum of ITIL Foundation certificate
If you are interested in this role please do click the apply button below or send your CV to *********@launchrecruitment.com.au

The client is actively looking to interview for this role!!

Refer code: 2262777. Launch Recruitment - The previous day - 2024-05-23 19:05

Launch Recruitment

Melbourne, VIC
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