AddressLaunch Recruitment are working with a large scale consulting company to support a new and exciting project.
Location: Melbourne
Start date: 28th of June
Duration: 12 months
Day Rate: $850 inclusive of super
Baseline clearance is essential or Australian citizen is essential
Role
- Developing strong, positive relationships with key stakeholders
- Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.
- Facilitating and directing Major Incident Resolution sessions with multiple service partners,
- Perform/drive structured Root Cause Analysis
- Proactive analysis of events/incidents and identify underlying Problem statements.
- Drive Problem resolution.
- Keep abreast of implemented technologies, and customer profiles.
Requirements
- Extensive Incident and Problem management experience with demonstrated experience operating a successful implementation of ITIL incident management processes within large and complex IT environments.
- A strong service management attitude, with commitment to quality standards and continuous improvement
- Comprehensive understanding of service delivery technologies and the application of these technologies relevant to IT Service Management
- Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Incident and Problem Management process. Ability to provide training and guidance to resolution teams.
- Ability to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer. This will involve out of Business hours commitment on a rostered basis.
- Ideally, a minimum of ITIL Foundation certificate
The client is actively looking to interview for this role!!
