Industry Support Officer

Tenure: The CTF has a 12 month, part-time, job share opportunity working Tuesdays, Thursdays and one other day of your choice, working 8:30am – 4:00pm.

Who are we?

The Construction Training Fund is a small team responsible for administration of a levy on all building and construction works in Western Australia. We use this levy to assist in a skilled workforce by funding training and programs for apprentices, trainees and their employers in the building and construction industry.

Our newly built modern offices are based in Belmont with ample free parking onsite.

The Construction Training Fund is an equal opportunity employer. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, women, young people, people with disabilities and people from culturally diverse backgrounds.

Job Description

The Industry Support Officer is the first point of contact for a broad range of customers to the CTF’s Construction Futures Centre, including school groups, industry stakeholders and educational stakeholders.

The Industry Support Officer is responsible for leading tours for school and industry groups, managing online bookings, reporting data and providing assistance to the CFC Manager. The position also provides support to our team of Industry Training Advisors by addressing customer enquires and some promotion and marketing tasks.

Learn more about our Construction Futures Centre at www.ctf.wa.gov.au

Selection Criteria

To be successful in this role you will need to demonstrate:

1. Ability to comprehend corporate systems and reference materials (relevant regulations, policies, procedures and systems) in order to effectively advise customers.
2. Demonstrated ability to use Office 365, especially Outlook, Excel, Forms and Bookings and other technologies effectively.
3. Demonstrated experience in a customer service environment, with effective organisational and multi-tasking skills.
4. Acts professionally at all times and operates within the boundaries of the codes governing conduct, legal and policy requirements.
5. Excellent communication skills (both written and oral).
6. Ability to work with minimal supervision and in a team environment.

Desirable

• Experience in the construction industry.
• Experience in education or training working with high school students.

How to apply

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

1. A current resume/CV (no more than 4 pages)
2. A two [2] page written application addressing the following:

·        Job specific skills (customer service and stakeholder engagement skills and experience).

·        Demonstrated ability to achieve results in the context of the role.

·        Demonstrated ability to develop relationships, communicate and influence effectively.

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur for up to 12 months following this initial appointment.

Further Information/ Technical Difficulties

The attached Job Description Form (JDF) provides more information about the position. For further information or support when applying we encourage you to contact Hannah Thompson on 0437 253 *** or ******@priceconsulting.com.au

Closing Date

Applications must be submitted before by 9:00am (WST) on Wednesday 24 April 2024

FAXED, EMAILED OR LATE APPLICATIONS WILL NOT BE ACCEPTED