Information Management Notice Case Officer

The Case Officer coordinates stakeholder meetings and process the flow of information. The members are from a variety of expertise and possess management skills. They are not experts in policy and or legal solution matters.

Client Details

Our client is a federal client. This would be a space to work in a great team culture and an opportunity to excel in a career.

Description

The Case Officer will be responsible for:

• Coordinate, conduct scoping meetings within the task force and external stakeholders for the Royal Commission issued notices.
• Use the IT tools available IAW IM SoPs to record and database all notice related documentations.
• Conduct research on personnel and policy by interrogating various Defence and Civilian applications.
• Coordinate returns from the stakeholders close to the notice due dates.
• Coordinate closely with General Counsel (GC) and Policy POC for the Notices and support effective closure of the notices.
• On receipt of closure confirmation from GC, archive all documents IAW the IM SoPs.
• Support the RCDVS-TF Command in meeting key capability objectives.
• Perform administrative record keeping and statistical tasks related to research.
• Advice command the improvements to the business process that focuses on efficiency and effectiveness.
• Identify shortfalls and advise command of options and solutions for consideration

Profile

Communication Skills:

Oral: High standard of persuasive oral skills to communicate effectively with a wide range of people including Service, APS and contracted personnel. Specifically, a high standard of oral communication is required when directing users on the use of Ring tail.

Written: High level of written communication skills to articulate IT fault rectification requirements and seeking external system administrator support.

This role may involve exposure to material and situations that may be confronting or disturbing, and that may cause personal distress. The Task force has a range of well being supports available to staff both during and after their time with the Task force.

Must be an Australian Citizen

Job Offer

The successful candidate will play a crucial role in contributing to the overall efficiency of departments operations.