Information Systems Support Officer - Digital Health Services

Contribute to a healthier future for our children and adolescents!

This is a Recruitment Pool for Permanent and Fixed Term appointments, with the possibility of extension(s).

We currently have a fixed term, part time 0.8 FTE opportunity available for six (6) months fixed term, with possibility of extension or permanency from 1 July 2024.

CRVCID593470

Position Profile

We are seeking a Information Systems Support Officer to provide IT and digital system coordination, and application and system support to our community-based teams at the Child and Adolescent Community Health Service (CACH).

Reporting to the ICT Manager, and working together with a team of 2 clinical application specialists, and System Support Officers, you will ensure smooth operation and effective use of the Child Development Information System (CDIS) and Genie, a practice management software used by paediatricians.

You will work with system users to identify and understand problems and provide first level support for the CDIS and Genie along with basic trouble shooting.

You will also assist in delivering Digital Projects and Services through responding to stakeholder queries and co-ordinating project tasks.

The ideal candidate will have understanding of or experience with CDIS, Genie, or similar clinical applications, and an understanding of data management policies, including FOI (Freedom of Information Act) requests and patient confidentiality.

Key responsibilities for the position include:

• Serving as the primary contact and triage point for Community Health Information System users needing support and issue resolution.
• Utilising specialist knowledge to analyse and resolve issues with Community Health electronic Information Systems, supporting system access, functionality, and service applications.
• Maintaining and updating the CDIS manual and training guides to reflect current work practices.
• Supporting and delivering training for users of the Community Health information system.
• Coordinating timely processing of health-related data, including managing access and collation of electronic records for endorsed medico-legal requests for Community Health clients.

Why join us?

• Be part of an organisation that values innovation and is committed to transforming healthcare through technology.
• Engage in meaningful work that directly enhances the Health Services provided to children and adolescents.
• Work within a supportive team environment that fosters professional growth and development.

About our Team

The Digital Health team at the Child and Adolescent Health Service (CAHS) is dedicated to delivering streamlined, efficient, and high-quality care to young people and their families, both now and in the future. We ensure that digital services are reliable, secure, easily accessible, and aligned with Statewide governance, CAHS’ strategic plan, and our commitment to clinically led, person-centred care.

Our responsibilities include maintaining secure health Information Systems and designing and implementing technology solutions across various digital systems, platforms and infrastructure. These include patient management systems, scheduling software, mobile health applications, imaging software, laboratory, and pharmacy management systems.

To maximise the impact of our digital tools, we leverage data to enhance patient outcomes, optimise hospital operations, and contribute to medical research, and provide training focused on improving the digital literacy and capability of system users.

About CAHS:

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children and young people. CAHS comprises four service areas: Neonatology, Community Health, Child and Adolescent Mental Health Services (CAMHS) and Perth Children’s Hospital (PCH).

With over 6500 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.

For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here

How to apply

We welcome your application via the ‘Apply for Job’ button at the bottom of this page. Your application should contain the following:

• A statement addressing selection criteria as per the Job Description Form in 2 – 3 pages maximum.
• A copy of your current CV outlining your most recent and relevant work experience.
• The name, email and contact details of two referees who can be contacted to provide a confidential report (we will contact you and seek your confirmation prior to contacting your listed referees).

Selection Criteria: Please see the attached Job Description Form. 

For Further Job Related Information: 

We encourage you to contact Tommy Bo, Manager Digital Health – Services on 0448 781 *** or ********@health.wa.gov.au with any specific questions related to this role.

Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector. 

Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.

Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 30 June 2025.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.

In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Before you apply for this position, please read the attached job application information sheet which contains important information. 

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. 

LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.