Address
Form of workAbout the role
The Customer Service Officer plays a key role within our Financial Plan Management (FPM) team; with a specific focus on engagement with our customers.
This role will be responsible for managing customer portfolio's including identifying risks related to inadequate or incorrect NDIS funding, being a first point of contact for all existing customers, providers and support coordinators.
To be successful in this role, you will have an eye for detail with strong administrative skills and have a passion to provide an exceptional customer experience.
You also will have;
- Previous experience working in an office environment, with a demonstrated ability to work confidently across all levels of an organisation
- Strong administrative skills, demonstrated via experience in a similar or related role (preferably Customer Service/ finance administration)
- Significant experience and knowledge of the NDIS in particular the NDIS Price Guide and NDIS related systems
- Ability to operate under limited direction showing flexibility and initiative
- Ability to set outcomes, establish priorities and meet timelines as established for self.
- A “customer focused” approach with an ability to develop positive working relationships.
- Previous experience in entering data in an accurate, efficient manner.
- Excellent communication skills, both written and verbal.
Other requirements of the role include:
- Current NDIS Worker Screening Check (or willing to obtain)
- Current Working With Children's check (employee, or willing to obtain)
- Evidence of COVID-19 Vaccinations (3 doses)
Our Culture
At leisure Networks our relentless focus on culture and purpose is what sets us apart. We believe that culture is the personality of our organisation, our values and behaviours are fundamental to how we work. Our people do amazing work, they are valued, and they know that they make a difference.
When you work at Leisure Networks no two days are the same. We encourage you to make it fun, show respect and think innovatively. In return you will be rewarded with a positive, high performing place to work with awesome people who want to learn and grow.
To Apply
Applications will be assessed as they are received so apply fast! If you require reasonable adjustments to the recruitment process, please let us know.
For a confidential discussion about this opportunity, please contact Annie Caldow (HR Advisor) on 0419 765 *** or Andrew Danka on 0409 501 ***.
Leisure Network culture is one that recognises and respects the value of diversity and encourages application from people of all cultures, background and identities to apply.
Leisure Networks is committed to the safety, happiness and empowerment of all children. We have zero tolerance of child abuse. We have robust human resources, recruitment and screening practices for all employees and volunteers.
