AddressIf you are someone who loves to interact with customers and is passionate about IT, this role is for you!
What we do
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.
Who we are
We are looking for team members to contribute and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values. We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
What is the role
- Act as a primary point of contact for “Minor Accounts”, addressing inquiries and providing assistance via phone, email, or in-person communication
- Preparing quotations, facilitating renewals for licencing and agreements were required.
- Conduct regular outreach via phone, emails, virtual or onsite meetings to maintain engagement with customers.
- Collaborate with other departments (such as customer support and product teams) to ensure customer satisfaction and retention.
- Proactively identify opportunities to upsell and cross-sell New Era additional products or services.
- Partnering with Account Executives to drive account conversions to the Major accounts team
- Maintain up-to-date knowledge of company products/services, pricing, and promotions to effectively address client inquiries.
- Collaborate with internal departments such as finance, logistics, and product management to ensure smooth order processing and delivery
- Providing regular reports and commentary on pipeline opportunities to grow and expand the customer base.
- Engage with Vendors in consultation with management to optimise the pricing and gross margin on the sole opportunities.
- Maintaining client account and relationship records in the appropriate system
- Ensuring all sales reports and account plans are maintained and up to date
- Maintaining proactive and regular communication with all key stakeholders
- Stay informed about industry trends, market developments and competitive landscape.
- Other related duties as required
Who we are looking for
- Someone who has proven sales experience with a track record of managing accounts and driving revenue growth.
- Strong relationship building and communication skills.
- Ability to identify customer needs and propose tailored solutions.
- Experience with upselling and cross-selling strategies.
- Goal- oriented with a focus on delivering results.
- Excellent organizational skills and attention to detail.
- Proficiency with CRM software and Microsoft suites.
- Tertiary qualification in relevant field is desirable
- Experience with PSA tools is desirable but not required
What we offer
- Opportunity to grow in business and join a new service across APAC
- An awesome and friendly team environment with a strong technical support network
- Opportunity to work with the IT industry's latest technologies
