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SalaryPosition: Inside Sales OfficerJob Description:Position:Internal Sales OfficerJob description:In the growing environment of Arrow Electronics Australia Pty Limited, our Sales Operations team is looking to have an Internal Sales Officer to assist the Sales team with relevant functions in our Melbourne office at Bayswater North.What You'll Be Doing
- Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
- Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
- Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
- processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements.
- Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues.
- Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
- Meets customer service agreements established in SOW. Respond quickly and professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements.
- Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.
- Maintain control of the open backlog of orders, service requests and RMA's from entry through billing.
- From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax code discrepancies.
- supplier pricing negotiations, quotes to the sales team, supplier price book management, product management and business analysis and reporting.
- liaise closely with your suppliers, the sales team, and develop strong internal and external relationships.
- Responsible for working on quotes for small to medium customers.
- Possess 2-3 years of experience in customer service, internal sales, retail or a similar background.
- Exhibits clear and effective communication skills, alongside strong interpersonal abilities.
- Demonstrates the ability to effectively prioritize and multitask in a fast-paced environment.
- Pays great attention to detail and can adapt quickly to new environments.
- Excellent customer service skills.
- Skill in prioritizing work, and multi-tasking.
- experience in a sales role or a customer service role gained from the electronics component or high technology industry will be highly regarded.
- Inclusive, supportive, collaborative, and high-performing team environment, with a strong open-door policy
- Additional paid leave on top of statutory leave entitlements such as birthday leave, parental leave, study leave and charity leave
- Group life insurance
- Employee Award Program for outstanding performers
- Employee engagement events
- Employee Assistance Program (EAP)
- Hybrid work arrangement
- Free on-site parking
- Free LinkedIn Learning access for your continuous development
