AddressAbout the Company
For over 40 years, Rylock has manufactured high performance, aluminium windows and doors for Australian conditions. We design our products in-house and utilise quality materials and technical expertise to ensure every item that leaves our factory is of the highest standard. We invest in our team and pride ourselves on being market leaders in both product and customer service.
About the Role
This is a newly created, permanent Full-time role where you will be the face of Rylock as the primary position for incoming consumer leads and the keystone of our Showroom. You will be required to service incoming leads and offer a personalised solution to their residential vision, whether that be a simple renovation or building their dream home. The role is strongly weighted towards assisting clients within their sales journey, from start to finish. The role works closely with the Sales Manager to ensure that the showroom runs smoothly so you need to be highly organised and able to follow instruction while using your initiative to help improve the overall processes. Please note, this role is a 5 day per week position and you will be required to work from Tuesday to Saturday.
Key Responsibilities will include:
- Showroom assistance, product presentation and demonstration to incoming Customers
- Answer incoming calls and emails in a timely manner and assist clients with their queries
- Effectively create quotes and present to prospective customers
- Maintain adequate systems/records to enable efficient follow-up of all quotes
- Sales order recording, reporting, and process administration
- Showroom maintenance, ordering office supplies, refill marketing collateral as required
- All further Office Administrative Duties as delegated by the Sales Manager
- Achieve a modest Sales Budget
- Supporting Authorised Rylockcare Installers and Licensees including processing all quotes/sales for these accounts
- Assisting and supporting the Sale Consultants in their duties, as instructed by the Sales Manager
- Completing Weekly Sales Reporting and Regular Communication with the Sales Manager
- Attendance at Regular Meetings and providing Constructive Input and Ideas
- Saturday work is required for this role
The Ideal Candidate
You should be a motivated and positive individual with an aptitude for understanding technical products. You will be a high achieving and driven person, a team player who can adapt to your environment. You’ll have excellent administration skills, be a “people person” who isn’t afraid to pick up the phone, approach customers and go the extra mile to provide a great customer service. You want to work for a company that values their employees and rewards them for the efforts they put in. You want room for career progression and a friendly, supportive work environment.
Skills and Experience required:
- Strong Administration skills with a high level of attention to detail
- Highly organised with great people skills
- Not afraid to answer calls, approach customers and go the extra mile to get the job done
- Possess excellent technical aptitude
- Able to make decisions from an objective perspective
- Be a dependable individual and a team player, able to follow instructions
- Proficient with MS Office Suite, especially Word, Excel and Outlook
- Minimum 2 years’ experience in a similar role is preferred
This is a long-term position for someone who is committed to a future within Rylock. The successful candidate will be offered excellent career progression opportunities in return. A Salary Package of $100K (Inc. Super) is on offer.
Apply Now by forwarding your Resume and Cover Letter. You must be willing to undergo a Pre-Employment Medical and Drug test.
Applications Close: Sunday 14th July 2024
