AddressInstallation Consultant
Location:
Sydney / Brisbane/ Melbourne
Who are Pentana Solutions?
For almost 50 years, Pentana Solutions has pushed the automotive envelope through innovation, cutting edge technology and industry changing invention. Our passion for the industry and our expertise in the field drive us to always look for the next opportunity. Through customer collaboration and 49 years of industry knowledge, we work around the clock to ensure our customer’s businesses operate more profitably. With a global footprint spanning more than 100 countries and 50,000 users – we’re driven to deliver innovative solutions that transform the way you’ll work tomorrow.
As a company, we recognise our people are our greatest asset. Our core values support our vision and shape our culture. En.R.I.T.C.H - Enjoyment, Respect, Integrity, Trust, Communication and Honesty. All our employees understand and live by these values which leads to our success.
The opportunity
Installation consultant is part of the Field Installation team. The team is responsible for the implantation and delivery of new business and Value-Added Service installations to new and existing Pentana Solutions clients. They work closely with the wider department to ensure software and solutions are delivered according to standard, within regulation requirements, meet expectations and are of a high quality.
Reporting directly to their Territory Team Leader, the incumbent will be primarily responsible for the successful installation of software and solutions for Pentana Solutions clients. Along with their team, they will ensure each installation is delivered in line with SLA’s, according to compliance, guidelines and meets industry standard and customer expectations.
The incumbent will work closely with the wider team and other business units (in particular, Operations, CSC and Innovations) to deliver all projects on time, on budget, and with a superior customer experience. The role is part of the field installation team.
Key responsibilities include, but are not limited to:
System Installations
- Proactively build and maintain positive relationships with Pentana Solutions customers, always delivering a high level of customer service.
- Deliver installation projects within allocated deadlines, proactively communicating task/project updates to the customer and team.
- Act as a reliable point of contact for the customer and wider business on allocated project/s.
- Proactively attend to customer queries, escalating concerns as required.
- Work closely with the team and main contacts from other business units to ensure SLA’s are met and appropriate resources are available to resolve potential customer queries/issues.
- Manage internal resources to ensure they are allocated and leveraged to deliver the maximum value to both, customer and the company.
- Facilitate pre-installation meetings and configure software as per customer requirements and specifications - connect and configure hardware; load, configure and setup software; attach and configure peripherals.
- Ensure software is configured and ready for User Acceptance Testing, conduct User Acceptance training and support when scheduled.
- Contribute to Pilot Testing where applicable.
- General administration, including updating of and documentation of processes and training material/manuals.
- Generate accurate, regular and ad-hoc reports as needed.
- Admin and ad-hoc tasks as needed.
Installation Training
- Create and maintain a positive, professional learning environment for clients (as well as internal staff as required).
- Keep all training material updated, and communicate to all clients within a timely fashion.
- Facilitate pre-live training, ensuring clients/users can perform their basic job functions before go-live.
- Facilitate post-live advanced training.
- Proactively support all clients training needs before, during and after the install project, escalating concerns as needed.
- Facilitate any training to staff internally, as needed.
- Support internal staff with any queries/concerns as needed.
What’s in it for me?
The successful candidate will be rewarded with the opportunity to join a passionate group of highly experienced people in an inclusive local and global team.
Other benefits include:
- Attractive remuneration package – we believe in sharing the benefits of growth with alignment to our portfolio and company success.
- Relaxed but ambitious culture – We focus on delivering outcomes but have fun doing it.
- Opportunity to collaborate with a broad range of departments – you will get to work with various departments across our organisation nationally and across the globe.
- THRIVE - our holistic wellbeing program.
- GROW - our Learning and Development framework, where we aim to create a workplace that inspires continuous personal and professional growth.
- Work-life balance, inclusive culture, community and social events, awards and recognition for your work.
Who you are:
Professional:
- Demonstrated experience in a similar role.
- Strong understanding of business and/or dealership acumen and processes.
- A background in the automotive industry is highly desirable.
- Dealership accounting background is preferable.
- A working background with IT systems is favourable.
- Dealer Management system experience is preferred.
- Experience in software training and support is desirable
Personal:
- Excellent customer service and stakeholder management.
- Excellent communication, both verbal and written.
- Articulate, with ability communicate to all levels of a business.
- Resilient and adaptable with strong negotiation skills.
- Well-developed conflict management skills.
- Pragmatic, with a critical thinking mindset.
- Excellent attention to detail.
- Organised; ability to manage concurrent priorities and tasks.
- Proactive; ability to work effectively both autonomously and within a team.
If you feel you have the skills and qualifications to carry out this role, please click "Apply" and complete our short online application form.
