AddressPrimary Details
Time Type: Full time
Worker Type: Employee
- Utilise your customer service skills to embark on a rewarding career with us at QBE!
- Multiple permanent full-time positions based in Parramatta, NSW
- Competitive salary + bonus + employee benefits including flexible working arrangements.
- Minimal experience required - Full training + ongoing support provided!
Insurance Specialist
The opportunity
- Multiple permanent full-time opportunities to join our Consumer team as an Insurance Specialist, based at our Parramatta, NSW office with a hybrid/flexible work model working 36.25 hours across a 5-day rotating roster between 8am-8pm Monday to Friday. (Saturdays are not required, subject to change in the future)
- Based in a call centre environment, this Entry Level Role will suit someone who is keen to learn, loves working with customers and is looking to start, or enhance a career in Insurance.
- At QBE we are focused on supporting our team members to reach their full potential and provide 4-6 weeks full time training on commencement, with ongoing support from Senior and Specialised Leaders.
- You will be supporting a diverse mix of partners and customers across a range of Insurance queries and solutions.
Your new role
- Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls.
- Deliver exceptional customer service to our customers and partners by responding to inbound queries, on average 30-50 calls per day.
- Learn about our insurance portfolios and various partnerships to build and maintain strong relationships with diverse internal and external stakeholders.
- Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines.
About you
- An engaging and courteous phone manner with the ability to type and talk at the same time.
- Outstanding communication skills with a positive, can-do attitude and a passion for customer service.
- Strong computer and numeracy skills with the ability to pick up new systems quickly.
- Resilience with the ability to maintain a calm demeanour in a fast-paced dynamic environment.
- The ability to build rapport and provide timely solutions and recommendations with diverse customers.
- Exceptional attention to detail with the ability to multitask and prioritise work accordingly.
- The ability to work both independently and as part of a collaborative and supportive team.
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies, and our communities.
With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance.
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 12 weeks' gender-equal flexible leave for all new parents, including paid super.
- The ability to maximise retirement savings through voluntary super contributions and company matching.
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
- Additional leave and support through QBE's Family Domestic Violence First Responder Network.
- Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners.
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice.
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion.
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates.
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
- Family First accredited employer since 2021.
Apply now!
APPLY NOW and let's make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com
Application Close Date: 20/03/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
