Intake And Service Navigator

About the program

The Psychosocial Recovery Service (PRS) is a program funded by the Commonwealth Government and commissioned through Primary Health Networks to 'provide psychosocial support services to assist people with severe mental illness, resulting in a reduction in psychosocial functional capacity.

The overall objectives of the PRS measure are to:

• support people with a severe mental illness and associated psychosocial functional impairment who are not more appropriately supported through the NDIS; and
• reduce the avoidable need for more intense and acute health services and enhance appropriate/optimal use of the health system.

About the opportunity

This role involves conducting Intake and assessments using validated tools, developing short-term action plans within a stepped care model, and providing service navigation and referrals to internal and external resources. The individual in this role facilitates group-based activities to enhance life skills, offers person-centered recovery and trauma-informed supports, and assists in accessing the National Disability Insurance Scheme (NDIS). Additionally, the role includes identifying and supporting families, friends, and carers, promoting engagement in peer support and education programs, facilitating access to primary health services, and providing ongoing support and contact with waitlists. The overall focus is on addressing the diverse needs of participants, fostering community connections, and promoting well-being.

To be successful in this role, you will need:

• Community Engagement: Establish and maintain relationships with the community, local service providers, and organizations, including first responders.
• Assessment and Short-Term Support: Conduct initial intake assessments and provide short-term support for immediate needs without requiring full referrals to waitlists.
• Advocacy and Referral: Advocate with other agencies to access assistance when individuals' needs are better met elsewhere and refer family and carers to appropriate sources.
• Representation and Evaluation: Represent Wellways in various settings, contribute to evaluating community engagement programs, and identify family and carer needs.
• Co-Design and Community Events: Develop co-design opportunities with the community, promote engagement, and create/leverage community events for social and emotional well-being.
• Networks and Peer-Led Programs: Work within the team to promote networks, peer-led programs, and social inclusion within the community.
• Referral Pathways: Develop referral pathways for a broad range of health and social services, emphasizing emergency services, General Practitioners, and community health services.
• Documentation and Compliance: Ensure timely documentation, maintain client confidentiality, adhere to relevant standards and legislation, and actively contribute to personal development through training.

Other requirements

• Relevant qualifications or commensurate experience working in a support role for people with a mental health challenge
• Excellent communication and interpersonal skills
• Right to work within Australia
• Current valid Driver's Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate
• Satisfactory National Police Records Check, NDIS Worker Screening Check and Working with Children's Check

What we offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Gemma Marchant on

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Wellways is committed to the health and safety of its employees and participants and strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.

If you'd like to know more about our reconciliation commitment, click here Reconciliation | Wellways